Assistant Community Manager

Gilbert, AZ, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

competitive compensation

Medical insurance

Dental Insurance

Vision Insurance

short term disability

long term disability

Life insurance

accidental death and dismemberment insurance

401K plan with Employer Matching

Paid Time Off

vacation

sick leave

Holidays

Job Description

Mill Creek Residential is a leading real estate company dedicated to creating diverse, equitable, and inclusive workplaces where associates can thrive and contribute their unique perspectives. Renowned for their commitment to excellence and integrity, Mill Creek Residential fosters an environment where employees are encouraged to bring their whole selves to work and grow professionally within a supportive community. The company prioritizes fair housing practices, outstanding customer service, and continuous improvement, making it a top choice for property management professionals seeking a collaborative and forward-thinking workplace.

The Assistant Community Manager role at Mill Creek Residential plays a pivotal role in s... Show More

Job Requirements

High school diploma or equivalent
minimum of 2 years multi-family leasing or related property management experience
strong communication skills
proficiency in property management software
ability to work weekends and assigned schedules
professional judgment and problem-solving skills
ability to travel between properties if necessary

Job Qualifications

High school diploma or equivalent (GED), bachelor's degree preferred
2 years multi-family leasing or related property management experience or equivalent experience
commitment to providing outstanding customer service
strong communication skills, written and verbal
experience in multi-family or related property management, retail sales, or hospitality
ability to clearly communicate and write in English
exercise professional judgment to resolve resident issues
in depth knowledge of community, inventory, pricing, availability, neighborhood, and local community
proficiency with Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software
capable of traveling between communities
ability to work assigned schedules including weekends.

Job Duties

Warmly greet prospective residents and create a personal connection while determining needs and preferences
answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
call or visit competitive properties to update market survey on a monthly basis
enter accurate and timely data into appropriate information systems and prepare leasing reports
ensure the office, clubroom, apartment models, and market ready units are in impeccable condition
assist in social media advertising as directed by the Manager
accept rents and make deposits
maintain accurate records in Yardi
participate in revenue management calls when applicable
oversee duties of Concierge and Leasing Consultants as requested
complete all new lease and renewal paperwork
attend training classes and meetings
ensure compliance with all Federal, State and local laws including Fair Housing regulations
understand and support the customer experience vision
personally address and resolve customer concerns timely and professionally
assist with lease renewals, move-outs, and resident transfers
participate in monthly property renewal programs
accept and route service requests for prompt processing
physically inspect property and report service needs to maintenance staff
embody the Mill Creek mission, values and brand promise
champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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