Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $26.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
accidental death and dismemberment insurance
401K with employer matching
Paid Time Off
Job Description
Mill Creek Residential is a leading real estate investment company dedicated to building diverse, equitable, and inclusive workplaces where employees can thrive and be their authentic selves. With a strong commitment to growth, integrity, and community, Mill Creek Residential has positioned itself as a reputable multifamily property management company. Its dedication to nurturing positive work environments begins right from the recruiting and hiring processes, encouraging candidates to apply even if they do not meet every requirement. This progressive approach ensures the company continues to attract and retain talent aligned with its core values and vision. Mill Creek emphasizes a collaborative... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years experience in multi-family leasing or related property management
- strong customer service orientation
- excellent written and verbal communication skills
- proficiency in relevant computer software including Microsoft Office and property management systems
- ability to resolve resident issues professionally
- knowledge of Fair Housing regulations
- ability to work weekends and varied schedules
- effective time management and organizational skills
Job Qualifications
- High School diploma or equivalent (GED), Bachelor's degree preferred
- 2 years multi-family leasing or related property management experience or equivalent
- commitment to and passionate for providing outstanding customer service
- strong communication skills (written and verbal)
- multi-family or related property management experience, retail sales or hospitality experience
- clearly communicate, speak, read, and write in English
- exercise professional judgment to resolve issues and problems
- in depth knowledge of community, inventory, pricing, and availability
- continuous research of area competitors
- computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
- ability to perform basic arithmetic skills
- operate general office equipment
- capable of travelling between two or more communities
- report to work on time and accurately document time worked
Job Duties
- Warmly greet prospective residents and create a personal connection while determining needs and preferences
- answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
- correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
- call or visit competitive properties to update market survey on a monthly basis
- enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested
- manage Entrata tasks and leads daily
- ensure the office, clubroom, apartment models, and market ready units are in impeccable condition
- assist in social media advertising as directed by the Manager
- assist in the preparation of move-ins, such as walking apartment, preparing move-in gift, preparing move-in package as directed by the Manager
- maintain accurate records in Yardi
- accept rents and make deposits
- update reports daily regarding notices to vacate, vacancy report, and activity report
- participate in revenue management calls when applicable
- oversee normal duties of Concierge and Leasing Consultants based on staffing
- complete all new lease and renewal paperwork including related addendums
- complete resident communications when applicable
- attend training classes or meetings as required
- know and adhere to all policies and procedures
- ensure compliance with all Federal, State and local laws
- consistently abide by Fair Housing regulations
- understand and support the customer experience vision
- communicate service guarantees and customer service standards
- take ownership to resolve customer concerns timely
- support new residents during move-in process
- assist with lease renewals, move-outs, and resident transfers
- participate in monthly property renewal program
- accept service requests and route to service department
- physically inspect property and report service needs
- embody Mill Creek mission, values and brand promise
- champion and enforce brand promise, service standards, and manifesto
- address and complete all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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