Assistant Casino Shift Manager (BELL GARDENS, CA. 90201)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $135,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Parkwest Bicycle Casino is a prominent and well-established gaming facility known for providing an exceptional entertainment experience to its guests. Located in a vibrant area, this casino has garnered a reputation for its commitment to excellence, outstanding customer service, and adherence to state and federal gaming regulations. As a leader in the gaming industry, Parkwest Bicycle Casino offers a dynamic work environment that fosters professional growth, teamwork, and a culture of integrity and respect. The casino operates a variety of card games and table games, drawing a diverse clientele seeking both excitement and a high standard of service. The management... Show More
Job Requirements
- Bachelor’s degree or equivalent experience in business management, hospitality management or related filed preferred
- Knowledge of poker and California games required
- Comprehensive knowledge of table games yield management
- At least three years’ experience in the gaming industry as gaming shift supervisor or floor supervisor strongly preferred
- Position requires constant walking and standing to monitor floor activities effectively
- Position may require exposure to excessive noise
- Must be able to perform all essential duties with or without accommodation
Job Qualifications
- Ability to communicate effectively with guests, team members and management
- Strong knowledge of all casino table games
- Minimum of 10 years casino games experience
- Minimum 3 years’ managerial experience
- Ability to work any shift and handle multiple tasks
- Able to pass mandatory screening including a background and credit check, and drug test
- Able to obtain and maintain a key license through the California Gambling Commission and a city license
- Possess a detailed knowledge of all games operated at the casino
- Computer skills with the ability to use computers and related technology to perform fundamental tasks, i.e. use of email system
- make presentations, work with application software, access databases
- Skilled problem solver
- Can multi-task in a fast paced environment
- Able to work varied shifts and flexible schedules
- Strong organizational and verbal communication skills
- Excellent skills in customer relations
- Possesses knowledge and experience of best practices, laws and regulations, policies and procedures specific to the gaming industry
- Able to read, analyze and interpret procedures, professional journals and government regulations
- Able to effectively present information and respond to questions from team members, managers or upper management
Job Duties
- Assist Casino Shift Manager by overseeing operations and ensuring that gaming processes are run in a manner that exemplifies our core values and we are in compliance with applicable regulations and requirements
- In the absence of the Casino Shift Manager individual must assume its role
- as such, all duties of the Casino Shift manager must be enforced and followed by promoting Culture of Excellence among staff and provides leadership to its team by being a role model to others
- Assist the Casino Shift Manager with performance evaluations
- coaching and counseling
- discipline and commendations
- Identifies critical positions in the department and follows action plans that the Casino Shift Manager has created
- Ensure and oversee full compliance of regulations, i.e., gaming, Title 31 regulations
- Resolve all customer complaints quickly and to the satisfaction of the customer following casino standards
- Ensure team members have the proper tools and training to effectively and safely perform their jobs
- Plans and facilitates training programs
- Keep a high profile in the gaming area, greet customers, and resolve all customer complaints quickly and to the satisfaction of the customer
- Ensure customer service standards are met by overseeing tables in assigned area(s) that may include, paying attention to player's attitudes, alcohol consumption and offensive language
- Will assess business levels to optimal game play
- Oversee that all processes including dealer rotation are conducted in a fair manner and conducts random audits
- Fill in as needed where there is a staff shortage
- Other job-related duties and projects as assigned
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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