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Job Overview
Employment Type
Part-time
Compensation
Salary
Range $48,300.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee assistance program
flexible schedules
Job Description
Spokane Tribe Resort & Casino (STRC) is a premier hospitality and gaming establishment located in the heart of the Pacific Northwest. Renowned for its vibrant gaming floor, exceptional dining venues, and a wide array of entertainment options, STRC attracts a diverse clientele seeking not only gaming excitement but also outstanding guest service in a warm and welcoming environment. As a cornerstone of the community, STRC is deeply committed to cultural respect, operational excellence, and delivering an unmatched recreational experience to its guests. With a strong focus on fostering a positive work atmosphere, this establishment prioritizes professional growth and employee development,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years of beverage operations experience in a high-volume casino, resort, or multi-outlet hospitality environment
- At least one year of supervisory experience
- Experience managing bars and casino floor service in gaming environment preferred
- Willing and available to work varied schedules including nights, weekends, holidays, and special events
- Strong leadership skills
- Working knowledge of beverage cost controls, labor deployment, and inventory management
- Excellent communication and interpersonal skills
- Valid gaming license
- MAST certification
- Ability to maintain punctual and regular attendance
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality, business, or related field preferred
- Minimum three years of beverage operations experience in a high-volume casino, resort, or multi-outlet hospitality environment
- At least one year of supervisory experience
- Experience managing bars and casino floor service in a gaming environment strongly preferred
- Strong leadership and team development skills
- Working knowledge of beverage cost controls, labor deployment, and inventory management
- Ability to analyze operational data such as sales, guest counts, and labor metrics to make informed decisions
- Excellent communication and interpersonal skills
- Fluent in English
- High level of integrity, discretion, and commitment to confidentiality
- Maintain a positive, professional, and productive demeanor
- Ability to move efficiently throughout the work area
Job Duties
- Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics
- Provide exceptional guest service throughout all interactions
- Assist the Director of Beverage in directing daily beverage operations to ensure efficient service flow, guest satisfaction, and achievement of revenue and profitability goals
- Supervise, coach, and develop Beverage Supervisors and front-line beverage staff, including bartenders, barbacks and casino floor servers, to maintain consistent service standards and compliance with alcohol service regulations
- Monitor daily staffing levels, shift coverage, and floor deployment to meet fluctuating guest demand in a 24/7 casino environment
- Oversee beverage inventories, par levels, ordering processes, and cost control measures to ensure proper stock levels and minimal waste
- Evaluate outlet performance through guest satisfaction feedback, sales trends, labor usage, and operational metrics, and recommend adjustments to improve results
- Ensure all beverage areas maintain cleanliness, sanitation, organization, and adherence to health and safety standards
- Enforce responsible alcohol service practices and ensure team members maintain required certifications and training compliance
- Collaborate with Marketing and F&B leadership on drink promotions, special events, and seasonal beverage programs to enhance guest engagement and revenue
- Participate in interviewing, onboarding, training, performance observations, corrective action, and team member development planning for beverage staff
- Ensure compliance with all internal controls, Tribal Gaming Commission regulations, WA State liquor laws, and company policies related to beverage operations
- Maintain strong communication with Security, Cage, Surveillance, and other departments to support seamless casino floor operations
- Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned responsibilities
- Create, maintain, and facilitate a positive and safe work environment
- promote healthy team member relations and report concerns to appropriate personnel
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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