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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Spokane Tribe Resort & Casino (STRC) is a premier entertainment destination known for its vibrant gaming atmosphere, exceptional guest experiences, and dedication to excellence in hospitality. Located in an engaging and dynamic environment, STRC offers a full range of amenities including gaming areas, dining options, entertainment venues, and various beverage outlets. The resort is committed to providing a safe, enjoyable, and welcoming environment for all guests while upholding the highest standards of professionalism and compliance with regulatory requirements. As a leading resort and casino in the region, Spokane Tribe Resort & Casino takes pride in fostering a positive work culture... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years of beverage operations experience in high-volume casino, resort, or multi-outlet hospitality environment
- At least one year of supervisory experience
- Experience managing bars and casino floor service preferred
- Willingness to work varied schedules including nights, weekends, holidays, and special events
- Obtain and maintain valid gaming license and MAST certification
Job Qualifications
- Strong leadership and team development skills
- Working knowledge of beverage cost controls, labor deployment, and inventory management
- Ability to analyze operational data such as sales, guest counts, and labor metrics to make informed decisions
- Excellent communication and interpersonal skills
- Read, write, and speak English fluently
- High level of integrity, discretion, and commitment to confidentiality
- Maintain a positive, professional, and productive demeanor
- Ability to move efficiently throughout the work area
Job Duties
- Promote and support a culture of excellence by modeling STRC values
- Provide exceptional guest service throughout all interactions
- Assist Director of Beverage in directing daily beverage operations to ensure efficient service flow and achievement of revenue goals
- Supervise, coach, and develop Beverage Supervisors and front-line beverage staff including bartenders, barbacks and casino floor servers
- Monitor daily staffing levels, shift coverage, and floor deployment to meet fluctuating guest demand
- Oversee beverage inventories, par levels, ordering processes and cost control to ensure proper stock levels and minimal waste
- Evaluate outlet performance through guest satisfaction, sales trends, labor usage, and operational metrics and recommend adjustments
- Ensure all beverage areas maintain cleanliness, sanitation, organization, and adherence to health and safety standards
- Enforce responsible alcohol service practices and ensure team certification compliance
- Collaborate with Marketing and F&B leadership on promotions and special events
- Participate in interviewing, onboarding, training, performance evaluations, corrective actions and team development planning
- Ensure compliance with internal controls, Tribal Gaming Commission regulations, Washington State liquor laws, and company policies
- Maintain strong communication with Security, Cage, Surveillance, and other departments
- Demonstrate dependability and reliability by maintaining regular, punctual attendance
- Create and promote a positive and safe work environment
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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