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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Spokane Tribe Resort & Casino is a prestigious entertainment and hospitality destination known for its vibrant gaming environment, exceptional guest services, and commitment to excellence. Nestled in a dynamic region and catering to a 24/7 clientele, the resort focuses on providing a diverse range of amenities and experiences including high-quality beverage services across its multiple bars and casino floor service areas. The resort prioritizes a culture of professionalism, safety, and guest satisfaction, ensuring a memorable experience for every visitor.
The Assistant Beverage Manager position at Spokane Tribe Resort & Casino plays a pivotal role in supporting the Director o... Show More
The Assistant Beverage Manager position at Spokane Tribe Resort & Casino plays a pivotal role in supporting the Director o... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three (3) years of beverage operations experience in a high-volume casino, resort, or multi-outlet hospitality environment, including at least one (1) year in a supervisory capacity
- Experience managing bars and casino floor service in a gaming environment preferred
- Willing and available to work varied schedules, including nights, weekends, holidays, and special events
- Obtain and maintain a valid gaming license and MAST certification
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality, business or related field preferred
- Minimum three (3) years of beverage operations experience in a high-volume casino, resort, or multi-outlet hospitality environment, including at least one (1) year in a supervisory capacity
- Experience managing bars and casino floor service in a gaming environment strongly preferred
- Strong leadership and team development skills
- Working knowledge of beverage cost controls, labor deployment, and inventory management
- Ability to analyze operational data such as sales, guest counts, and labor metrics to make informed decisions
- Excellent communication and interpersonal skills with the ability to interact effectively with guests, team members, and leadership
- Read, write, and speak English fluently
- High level of integrity, discretion, and commitment to confidentiality
- Maintain a positive, professional, and productive demeanor
- Ability to move efficiently throughout the work area
Job Duties
- Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics
- Provide exceptional guest service throughout all interactions
- Assist the Director of Beverage in directing daily beverage operations to ensure efficient service flow, guest satisfaction, and achievement of revenue and profitability goals
- Supervise, coach, and develop Beverage Supervisors and front-line beverage staff, including bartenders, barbacks and casino floor servers, to maintain consistent service standards and compliance with alcohol service regulations
- Monitor daily staffing levels, shift coverage, and floor deployment to meet fluctuating guest demand in a 24/7 casino environment
- Oversee beverage inventories, par levels, ordering processes, and cost control measures to ensure proper stock levels and minimal waste
- Evaluate outlet performance through guest satisfaction feedback, sales trends, labor usage, and operational metrics, and recommend adjustments to improve results
- Ensure all beverage areas maintain cleanliness, sanitation, organization, and adherence to health and safety standards
- Enforce responsible alcohol service practices and ensure team members maintain required certifications and training compliance
- Collaborate with Marketing and F&B leadership on drink promotions, special events, and seasonal beverage programs to enhance guest engagement and revenue
- Participate in interviewing, onboarding, training, performance observations, corrective action, and team member development planning for beverage staff
- Ensure compliance with all internal controls, Tribal Gaming Commission regulations, WA State liquor laws, and company policies related to beverage operations
- Maintain strong communication with Security, Cage, Surveillance, and other departments to support seamless casino floor operations
- Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned responsibilities
- Create, maintain, and facilitate a positive and safe work environment
- promote healthy team member relations and report concerns to appropriate personnel
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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