Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,000.00 - $61,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The company is a dominant player in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's impressive portfolio of global properties boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. The company is distinguished by its comprehensive approach to hospitality property management, offering expert guidance through all stages of the property cycle, from planning and... Show More
Job Requirements
- Education level as specified in qualifications
- Ability to work long hours and stand for extended periods
- Flexibility in scheduling
- Capacity to exert physical work including lifting up to 50 pounds occasionally
- Effective verbal and written communication skills
- Ability to listen and address concerns from employees and guests
- Multitasking and prioritization skills
- Friendly, courteous and service-oriented demeanor
- Attendance at required meetings and trainings
- Compliance with attendance and grooming standards
- Adherence to company policies for safe and efficient operations
- Problem-solving skills
- Ability to evaluate complex information
- Confidentiality maintenance
- Other duties as assigned by management
- Maintaining a warm and friendly demeanor
Job Qualifications
- Two years of food and beverage management experience in a luxury hotel
- At least three years of progressive experience in hotel or related field or a four-year college degree with one year related experience or a two-year college degree with two or more years related experience
- Knowledge of food and beverage preparation techniques
- Familiarity with health department rules and liquor laws
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and employees
- Oversee daily operation of the food and beverage outlet
- Supervise outlet personnel
- Respond to guest complaints timely
- Coordinate and communicate with other food and beverage managers
- Keep supervisor informed of issues
- Assist in loss prevention efforts
- Prepare and submit timely reports
- Monitor quality of service
- Assist in menu planning
- Ensure compliance with liquor laws, health and sanitation regulations
- Follow standard operating procedures
- Manage requisition procedures
- Be visible and assist staff during meal periods
- Conduct staff performance reviews
- Implement and monitor corporate promotions
- Train employees on procedures and job tasks
- Conduct departmental and hotel training sessions
- Interview candidates for front-of-house positions
- Complete tip reporting
- Ensure overall guest satisfaction
- Oversee private events and in-room dining quality
- Hold staff accountable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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