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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $32.21 - $44.23
Work Schedule
Standard Hours
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination for exceptional events and hospitality experiences. As part of Marriott International, Gaylord Hotels is renowned for its leadership in meetings and experiences, providing an environment where creativity, dedication, and thoughtful service come together to create memorable moments for guests. The resort offers a dynamic workplace culture full of opportunities for career growth and development. Emphasizing an inclusive environment, Gaylord Rockies Resort celebrates diverse backgrounds and fosters equal opportunity for all associates. This hospitality venue is distinguished by its commitment to quality service, engaging programming, and a... Show More
Job Requirements
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or related professional area
- Ability to manage inventories and departmental assets
- Ability to maintain attendance and enforce sanitation levels
- Knowledge of food and beverage service and inventory control
- Strong leadership and team participation skills
- Excellent guest relations and communication abilities
- Ability to handle guest complaints and empower staff
- Capacity to conduct employee training and provide feedback
- Understanding of emergency and safety procedures
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or a related professional area
- Knowledge of banquet operations and event management
- Ability to lead and develop a team
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and work in a fast-paced environment
- Customer service oriented with problem-solving skills
- Understanding of sanitation and safety standards
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
- Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- Understand the impact banquet operations have on the overall success of an event and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in the servicing of events
- Apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support a departmental orientation program for employees to receive the appropriate new hire training
- Ensure employees understand expectations and parameters
- Observe service behaviors of employees and provide feedback
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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