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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.33 - $39.90
Work Schedule
Standard Hours
Job Description
Gaylord Palms Resort & Convention Center is a premier hospitality destination located in Kissimmee, Florida, known for its exceptional event management services and luxurious accommodations. As part of the renowned Marriott International portfolio, Gaylord Palms combines the unique charm of a resort with the sophistication of a state-of-the-art convention center. This establishment caters to a diverse clientele ranging from business conferences to extravagant social events, making it a dynamic environment for professionals passionate about delivering outstanding service and creating memorable experiences.
At Gaylord Palms, the culture emphasizes creativity, entrepreneurship, and heartfelt service, driven by a dedicated team known as... Show More
At Gaylord Palms, the culture emphasizes creativity, entrepreneurship, and heartfelt service, driven by a dedicated team known as... Show More
Job Requirements
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or related professional area
- Ability to manage departmental inventories and maintain equipment
- Strong knowledge of sanitation and safety standards
- Proven leadership skills to assist in managing banquet staff
- Excellent communication and interpersonal skills for guest interaction
- Ability to handle guest complaints professionally and effectively
- Capable of scheduling and staffing to meet operational needs
- Basic understanding of food and wine pairings and event presentation
- Commitment to exceptional customer service and team development
- Familiarity with emergency procedures and staff training
Job Qualifications
- High school diploma or GED
- At least 2 years of experience in event management or related hospitality roles
- Demonstrated ability to lead and develop banquet teams
- Strong organizational skills for inventory and staff management
- Proficient in enforcing sanitation and safety protocols
- Excellent problem-solving skills related to guest services
- Effective communication skills for interacting with guests and staff
- Basic knowledge of food and beverage operations including liquor inventory
- Experience in scheduling and coordinating event staff
- Commitment to continuous learning in food, wine, and event presentation trends
Job Duties
- Assists in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintains attendance log for banquet employees
- Maintains and enforces established sanitation levels
- Adheres to and reinforces all standards, policies, and procedures
- Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Orders supplies for the department including china, glass, silver, buffet presentations, props, and other service equipment needs
- Uses banquet beverage records to guide the banquet beverage supervisor in controlling liquor costs, managing inventory, and requisitioning liquor
- Understands the impact banquet operations have on overall event success and manages activities to maximize customer satisfaction
- Assists in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attends and participates in all pertinent meetings
- Leads shifts and actively participates in the servicing of events
- Applies and broadens knowledge of food and wine pairings, cutting edge cuisine, and event presentation
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Empowers employees to provide excellent customer service
- Strives to improve service performance
- Supports departmental orientation and new hire training
- Ensures employees understand expectations and parameters
- Observes service behaviors and provides feedback
- Reviews comment cards and guest satisfaction results with employees
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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