Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.88 - $38.46
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligible
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and delivering exceptional guest experiences. Among its extensive portfolio of brands, JW Marriott stands out as a luxury hotel brand that combines elegance with genuine hospitality. Located in prime gateway cities and stunning resort locations worldwide, JW Marriott properties offer not only upscale accommodation but a holistic work environment that encourages associate well-being and professional growth.
One of JW Marriott’s distinguished properties, the Chicago Marriott Downtown Magnificent Mile, situated at 540 N Michigan Ave, Chicago, Illinois, serves as a hub for vi... Show More
One of JW Marriott’s distinguished properties, the Chicago Marriott Downtown Magnificent Mile, situated at 540 N Michigan Ave, Chicago, Illinois, serves as a hub for vi... Show More
Job Requirements
- High school diploma or GED
- minimum two years of experience in event management or food and beverage
- availability to work full time
- physical ability to perform duties including standing for extended periods
- reliable and punctual
- good communication skills
- ability to lead and motivate a team
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or GED
- two years of experience in event management, food and beverage, or related professional area
- strong understanding of banquet operations
- ability to manage staff and schedules
- knowledge of sanitation and safety procedures
- excellent interpersonal and communication skills
- customer service oriented
- capable of handling guest complaints effectively
- ability to work collaboratively in a team environment
- willingness to participate in continuous learning and development
Job Duties
- Assists in managing departmental inventories and assets including par levels and maintenance of equipment
- maintains attendance log for banquet employees
- maintains and enforces established sanitation levels
- adheres to and reinforces all standards, policies, and procedures
- ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- orders supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment needs
- uses banquet beverage records to guide banquet beverage supervisor in controlling liquor costs and managing inventory
- understands the impact of banquet operations on overall event success and manages activities to maximize customer satisfaction
- assists in scheduling banquet service staff to forecast service standards while maximizing profits
- attends and participates in all pertinent meetings
- leads shifts and actively participates in the servicing of events
- applies and broadens knowledge of food and wine pairings and event presentation
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- strives to improve service performance
- supports departmental orientation program for new employees
- ensures employees understand expectations and parameters
- observes service behaviors and provides feedback
- reviews comment cards and guest satisfaction results with employees
- communicates and executes departmental and property emergency procedures
- ensures staff are trained in safety protocols
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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