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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.81 - $44.23
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
bonus eligibility
Job Description
JW Marriott Desert Springs Resort & Spa is a luxury resort located in Palm Desert, California, renowned for its exceptional hospitality and world-class amenities. As part of Marriott International's prestigious luxury portfolio, JW Marriott properties are synonymous with elegance, comfort, and thoughtful service. Marriott International itself is recognized globally as a leading hospitality company dedicated to providing outstanding guest experiences while fostering a diverse and inclusive work environment. At JW Marriott Desert Springs Resort & Spa, the commitment to associates is clear; the company believes that if associates are happy, guests will be happy. This resort, nestled amidst beautiful desert... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage or related field
- ability to lead a team effectively
- strong communication skills
- knowledge of banquet operations
- ability to maintain sanitation and safety standards
- must be able to work full time on site
- proficient in managing inventory and supplies
- able to handle customer complaints and provide solutions
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage or related field
- strong leadership and team management skills
- knowledge of banquet operations and event execution
- excellent customer service and communication skills
- ability to maintain sanitation and safety standards
- proficiency in inventory management
- ability to handle guest feedback and complaints professionally
- familiarity with food and wine pairings and event presentation
- experience with scheduling and staff coordination
- understanding of hospitality industry standards and procedures
Job Duties
- Assist in managing departmental inventories and assets including par levels and equipment maintenance
- maintain attendance logs for banquet employees
- enforce established sanitation and safety standards
- adhere to and enforce standard operating procedures
- ensure employee awareness of event quality metrics and guest satisfaction scores
- order necessary supplies such as china, glassware, and silverware
- guide banquet beverage supervisor in controlling liquor costs and inventory management
- manage banquet activities to maximize customer satisfaction
- assist in scheduling banquet staff based on forecast and profit goals
- attend and participate in meetings
- lead shifts and actively participate in event servicing
- apply knowledge of food and wine pairings and event presentation
- set positive example for guest relations
- interact with guests to gather feedback
- respond to guest complaints and problems
- empower employees to provide excellent customer service
- strive to improve service performance
- support orientation and training programs for new employees
- ensure employees understand job expectations
- observe service behaviors and provide feedback
- review guest satisfaction comments with staff
- communicate and execute emergency safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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