Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
JW Marriott Scottsdale Camelback Inn Resort & Spa, located in Scottsdale, Arizona, is a luxurious resort that is part of Marriott International's prestigious luxury portfolio. Marriott International is a globally recognized hospitality company committed to delivering exceptional guest experiences while fostering an inclusive and diverse workplace. The JW Marriott brand emphasizes holistic well-being, innovation, and genuine service, creating an environment where associates can thrive both personally and professionally. The resort offers stunning natural surroundings, world-class amenities, and a variety of services designed to provide comfort and memorable experiences for guests.
The Event Management department at JW Marriott Scottsdale Camelba... Show More
The Event Management department at JW Marriott Scottsdale Camelba... Show More
Job Requirements
- High school diploma or GED
- two years experience in event management, food and beverage, or related professional area
- ability to lead and manage banquet staff
- knowledge of sanitation and safety procedures
- excellent communication skills
- flexibility to work varied shifts including weekends and holidays
- ability to respond to and handle guest complaints and feedback
Job Qualifications
- High school diploma or GED
- two years of experience in event management, food and beverage, or related professional area
- knowledge of banquet operations
- strong leadership and team management skills
- effective communication and interpersonal skills
- ability to maintain high standards of service
- familiarity with sanitation and safety standards
- ability to handle guest relations and resolve conflicts
- organizational and scheduling capabilities
- understanding of food and wine pairings and contemporary cuisine presentation
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- maintain attendance log for banquet employees
- maintain and enforce established sanitation levels
- adhere to and reinforce all standards, policies, and procedures
- ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- order supplies for the department including china, glass, silver, buffet presentations, props, and other service equipment needs
- use banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- manage activities to maximize customer satisfaction
- assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
- attend and participate in all pertinent meetings
- lead shifts and actively participate in the servicing of events
- apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- strive to improve service performance
- support a departmental orientation program for employees to receive the appropriate new hire training
- ensure employees understand expectations and parameters
- observe service behaviors of employees and provide feedback to individuals
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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