Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
performance bonuses
Employee training programs
Job Description
The Inn at Opryland, A Gaylord Hotel, located in Nashville, Tennessee, is a premier hospitality establishment known for its exceptional event management and guest services. As part of the Gaylord Hotels brand under Marriott International, the Inn at Opryland offers expansive meeting spaces, luxurious accommodations, and unique event experiences that attract guests from across the nation and the world. Marriott International is renowned for its commitment to diversity, inclusion, and providing a welcoming environment for all associates. The company emphasizes an enriching workplace culture that values employee growth and fosters creativity, leadership, and big-hearted service. This commitment is evident in... Show More
Job Requirements
- High school diploma or GED
- Two years experience in event management, food and beverage, or related field
- Ability to manage departmental inventories and assets
- Knowledge of sanitation standards and safety procedures
- Capability to lead and motivate a team
- Strong organizational and scheduling skills
- Ability to communicate effectively with guests and staff
- Proficient in handling customer complaints
- Willingness to participate in meetings and training sessions
Job Qualifications
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or related professional area
- Demonstrated leadership and team management skills
- Knowledge of sanitation and safety standards
- Strong communication and interpersonal skills
- Proficient in scheduling and inventory management
- Customer service oriented with problem-solving abilities
- Ability to handle complaints and resolve conflicts effectively
- Familiarity with banquet operations and event service protocols
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment needs
- Use banquet beverage use records to guide beverage supervisor in controlling liquor costs and managing inventory
- Understand the impact of banquet operations on event success and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and broaden knowledge of food and wine pairings and event presentation
- Set a positive example for guest relations
- Interact with guests for feedback on product quality and service
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support a departmental orientation program for employee training
- Ensure employees understand expectations and parameters
- Observe service behaviors and provide feedback
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures ensuring safety training for staff
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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