Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Travel Discounts
Employee assistance program
Job Description
Sheraton Grand at Wild Horse Pass, located in Chandler, Arizona, is part of the globally recognized Sheraton Hotels & Resorts brand under Marriott International, a leader in the hospitality industry known for delivering exceptional guest experiences and fostering inclusive, diverse work environments. Sheraton Grand at Wild Horse Pass offers luxurious accommodations and event spaces, providing guests with memorable experiences through high standards of service and an inviting atmosphere. As one of over 400 Sheraton communities worldwide, this establishment prides itself on its rich cultural blend and commitment to being "The World's Gathering Place," making it a premier destination for both... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or similar field
- Open availability for full-time schedule
- Ability to work onsite at Sheraton Grand at Wild Horse Pass
- Prior hospitality experience preferred
- Strong organizational skills
- Capacity to manage multiple tasks and teams concurrently
- Commitment to uphold company policies and standards
- Basic knowledge of inventory and asset management
- Willingness to learn and adapt in a fast-paced event environment
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and inventory management
- Strong leadership and team management skills
- Customer service orientation with ability to handle guest feedback
- Familiarity with sanitation and safety standards
- Ability to apply food and wine pairing concepts
- Effective communication skills
- Ability to participate in meetings and lead staff during events
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures including SOPs and LSOPs
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment needs
- Use banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- Understand the impact Banquet operations has on overall success of an event and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and continually broaden knowledge of food and wine pairings, cutting edge cuisine, and overall event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support a departmental orientation program for employees to receive appropriate new hire training
- Ensure employees understand expectations and parameters
- Observe service behaviors of employees and provide feedback to individuals
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures, and ensure staff are trained in safety procedures
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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