Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Training and Development
Job Description
JW Marriott Atlanta Buckhead is a distinguished luxury hotel located in the vibrant city of Atlanta, Georgia. Part of Marriott International’s luxury portfolio, JW Marriott represents over 100 beautiful properties situated in gateway cities and exclusive resort destinations worldwide. JW Marriott Atlanta Buckhead offers an exceptional environment where associates experience a true sense of community and work alongside a diverse group of talented professionals. The hotel embodies a commitment to holistic well-being, continuous training, development, and recognition, fostering an environment where passions can be pursued within a luxury hospitality setting. At JW Marriott, the belief that happy associates lead to... Show More
Job Requirements
- High school diploma or GED
- Minimum of two years experience in event management, food and beverage, or related professional area
- Ability to lead and manage banquet service teams
- Strong organizational and multitasking skills
- Attention to detail in maintaining sanitation and safety standards
- Effective problem-solving abilities in guest service situations
- Availability to work full-time hours onsite at JW Marriott Atlanta Buckhead
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and inventory management
- Strong leadership and team management skills
- Excellent communication and guest service skills
- Ability to apply food and wine pairing knowledge
- Familiarity with safety and sanitation standards
- Proficiency in managing staff schedules and departmental supplies
- Experience in handling guest feedback and resolving complaints
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs)
- Ensure employee awareness of event phase portion of Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment)
- Use banquet beverage 'Use' records to guide banquet beverage supervisor in controlling liquor costs, managing inventory, and requisitioning liquor
- Understand the impact of banquet operations on overall event success and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and continually broaden knowledge of food and wine pairings and event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support departmental orientation program for new hires
- Ensure employees understand expectations and parameters
- Observe service behaviors and provide feedback
- Review comment cards and guest satisfaction results
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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