Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.40 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Ritz-Carlton Orlando Grande Lakes is part of the globally recognized Ritz-Carlton brand under Marriott International, renowned for its unwavering commitment to luxury hospitality and exceptional guest experiences. Located in Orlando, Florida, this prestigious hotel offers an elegant and luxurious environment, attracting travelers and event guests who seek the highest standards in service, comfort, and ambiance. Marriott International, with its diverse portfolio of award-winning properties worldwide, elevates the hotel industry through its dedication to quality, innovation, and a culture that embraces diverse talents and backgrounds. The Ritz-Carlton brand, including the Orlando Grande Lakes property, stands as a benchmark for luxury... Show More
Job Requirements
- high school diploma or GED
- minimum of two years experience in event management, food and beverage, or related field
- ability to lead and manage teams effectively
- strong organizational and communication skills
- knowledge of banquet operations and inventory management
- capacity to enforce standards and procedures diligently
- ability to handle guest feedback with professionalism
- availability to work full-time
- commitment to safety and sanitation protocols
- willingness to participate in ongoing training and meetings
- proficiency in using banquet service and inventory records
- strong problem-solving skills
Job Qualifications
- high school diploma or GED
- two years experience in the event management, food and beverage, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of food and beverage service and banquet operations
- ability to handle guest concerns professionally
- proficiency in maintaining inventory and ordering supplies
- understanding of sanitation and safety standards
- customer service oriented mindset
- basic knowledge of human resources practices related to training and performance feedback
- ability to work in a fast-paced, detail-oriented environment
Job Duties
- assist in managing departmental inventories and assets including par levels and maintenance of equipment
- maintain attendance log for banquet employees
- maintain and enforce established sanitation levels
- adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
- ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
- use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory, and requisitioning liquor
- understand the impact banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction
- assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
- attend and participate in all pertinent meetings
- lead shifts and actively participate in the servicing of events
- apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- strive to improve service performance
- support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
- ensure employees understand expectations and parameters
- observe service behaviors of employees and provide feedback to individuals
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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