Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $33.65
Work Schedule
Standard Hours
Benefits
Free Meals
Travel Discounts
benefit packages
bonus eligibility
Paid Time Off
Health Insurance
Employee Discounts
Job Description
Sheraton Grand at Wild Horse Pass is a distinguished hotel located in Chandler, Arizona, proudly part of the Marriott International portfolio. Known for its exceptional accommodations and commitment to guest satisfaction, Sheraton Grand offers a unique blend of luxury and southwestern charm, making it a preferred destination for travelers seeking memorable experiences. The hotel features beautifully appointed event spaces and banquet services that cater to a variety of gatherings, from intimate meetings to large celebrations. Marriott International, a global leader in hospitality, fosters a diverse and inclusive work environment that values the unique backgrounds, talents, and experiences of its employees.... Show More
Job Requirements
- high school diploma or GED
- minimum two years experience in event management, food and beverage, or related field
- ability to work full time with open availability
- strong interpersonal and leadership abilities
- excellent communication skills
- capacity to manage multiple tasks in a fast-paced environment
- willingness to attend and participate in meetings
- commitment to providing exceptional guest service
- detail-oriented and organized
- ability to train and support staff
- physical capability to perform duties including standing and walking for extended periods
Job Qualifications
- high school diploma or GED
- minimum two years experience in event management, food and beverage, or related professional area
- strong leadership and communication skills
- knowledge of event operations and customer service principles
- ability to work flexible schedules
- proactive problem-solving skills
- familiarity with inventory and cost control
- commitment to upholding sanitation and safety standards
Job Duties
- assist in managing departmental inventories and assets including par levels and equipment maintenance
- maintain attendance log for banquet employees
- enforce established sanitation levels
- adhere to and reinforce all standards, policies, and procedures
- ensure employee awareness of event phase and guest satisfaction feedback
- order supplies for the department including china, glass, silver, buffet presentations, and service equipment
- use banquet beverage records to manage liquor inventory and control costs
- manage banquet operations to maximize customer satisfaction
- assist in scheduling banquet service staff to meet service standards and profitability
- attend and participate in pertinent meetings
- lead banquet shifts and actively participate in event servicing
- apply and broaden knowledge of food, wine pairings, and event presentation
- set a positive example for guest relations
- interact with guests to obtain feedback
- respond to guest problems and complaints
- empower employees to provide excellent customer service
- strive to improve service performance
- support new hire orientation and training
- ensure employees understand job expectations
- observe and provide feedback on service behaviors
- review guest satisfaction results with employees
- communicate and enforce emergency and safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter