Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Comprehensive benefits (medical, dental, vision, supplemental coverage)
401K retirement savings plan plus discretionary match
Education Tuition Reimbursement Program
Paid vacation
Holiday pay
Weekly Resort Prizes
Career Development and Training Workshops
FREE daily meal
Internal Advancement
Job Description
Atlantis Casino Resort Spa, located in Reno, Nevada, is a premier casino and hotel known for its luxury accommodations, exciting gaming options, and exceptional hospitality services. With a strong emphasis on delivering an outstanding guest experience, Atlantis combines upscale amenities, diverse dining options, and top-tier entertainment to create a memorable environment for both leisure and business travelers. The resort prides itself on fostering a team-oriented atmosphere that values recognition and appreciation for its employees, offering comprehensive benefits and continuous professional development opportunities. Atlantis Casino Resort Spa is dedicated to maintaining high standards of service and operational excellence, supporting a dynamic... Show More
Job Requirements
- Must be able to lift, carry, push, and pull up to 50 pounds
- Must adhere to all grooming standards, no visible tattoos or piercings or unnatural hair colors
Job Qualifications
- Previous knowledge of food, banquet and/or catering departments experience
- Positive, upbeat and energetic personality
- Thorough managing team members
- Strong organizational skills
- Excellent communication skills, both written and verbal
- Basic arithmetic skills
- Excellent public relations and customer service skills
Job Duties
- Maintain complete knowledge of all departmental policies, service procedures and standards
- Maintain positive guest and employee relations at all times
- Assist with complaints, displaying empathy and concern
- Be familiar with hotel services and features
- Prepare departmental schedules in accordance with staffing guidelines and labor forecasts
- Adjust schedules throughout the week to meet the business demands and accommodate vacation requests
- Confirm adequate coverage for each event via daily phone calls to on call employee list
- Review daily event orders and identify special requests, needs, set up or changes and convey those changes to all departments involved
- Perform application review, interviews and recommendations for hiring of banquet and setup teams
- Establish par levels for supplies and equipment
- Complete orders to replenish shortages or additional items needed for anticipated business
- Assist in providing all food inventory orders, returns and transfers and prepare china and equipment inventories and advise Manager and Director of needs
- Review and plan for future events from staffing to décor to linens and menus
- Work closely with Banquet Manager, Captains and Supervisors to ensure rooms are set up according to diagrams
- Fill in for Banquet Supervisors and Banquet Manager when not available
- Review sales for previous day and resolve any discrepancies
- Prepare group checks after each function
- Oversee training of all positions and pre-shift meetings with staff
- Ensure all policies and procedures are followed
- Attend weekly meetings and act as banquet representative
- Requisition and inspect food orders, supplies and equipment to ensure quality standards
- Prepare and work with team members in coaching and performance improvement plans
- Organize and update buffet selection signs
- Process departmental payroll accurately and timely
- Prepare, submit and track Personnel Action Forms for employment status changes
- Conduct coaching and counseling conversations with team members with documentation
- Maintain professional appearance and attire
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter