Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.25 - $42.79
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Paid parental leave
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination known for its expansive meeting spaces, luxurious accommodations, and exceptional event experiences. As part of the Marriott International portfolio, Gaylord Hotels is recognized for its commitment to delivering extraordinary environments and thoughtful service to its guests. The resort combines innovation, hospitality expertise, and a dedication to excellence, making it a sought-after venue for conventions, weddings, corporate events, and social gatherings. Gaylord Hotels prides itself on fostering a vibrant team culture where diversity, creativity, and dedication are celebrated. Working here means joining a global family that values... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or related field
- Ability to manage and maintain inventory
- Strong leadership and team management skills
- Excellent communication abilities
- Ability to handle guest feedback and complaints effectively
- Commitment to maintaining sanitation and safety standards
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and customer service principles
- Ability to lead and motivate a team
- Strong communication and interpersonal skills
- Basic understanding of inventory and cost control
- Familiarity with sanitation standards and safety procedures
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department including china, glass, silver, buffet presentations, props, and service equipment
- Use banquet beverage records to guide banquet beverage supervisor in controlling liquor costs and managing inventory
- Manage banquet operations activities to maximize customer satisfaction
- Assist in scheduling banquet service staff according to forecast and service standards
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and broaden knowledge of food and wine pairings and event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on quality and service levels
- Respond to and handle guest complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support departmental orientation program and employee training
- Ensure employees understand expectations and parameters
- Observe service behaviors and provide feedback
- Review comment cards and guest satisfaction results with employees
- Communicate and execute emergency procedures and ensure staff training in safety protocols
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter