Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career Development
Job Description
Marriott Marquis Houston is a distinguished hotel located in the heart of Houston, Texas. This premier establishment is part of the Marriott International family, a globally recognized hospitality leader committed to providing exceptional guest experiences and fostering a workplace where associates can thrive. Marriott Marquis Houston offers luxury accommodations, extensive event spaces, and world-class amenities, making it a favored destination for business and leisure travelers alike. The hotel takes pride in upholding Marriott's values of inclusivity, innovation, and hospitality excellence while creating memorable experiences for guests through impeccable service and attention to detail.
The role available at Marriott Marqu... Show More
The role available at Marriott Marqu... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- ability to manage and lead banquet staff
- excellent organizational skills
- strong attention to detail
- ability to work flexible hours including nights, weekends, and holidays
- effective communication skills
- physical ability to stand and move for extended periods
- proficiency with inventory and scheduling software
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- strong leadership and team management skills
- knowledge of sanitation standards and safety procedures
- excellent communication and interpersonal skills
- ability to handle guest complaints professionally
- understanding of inventory and supply management
- ability to work in a fast-paced, dynamic environment
- commitment to delivering exceptional customer service
Job Duties
- Assists in managing departmental inventories and assets including par levels and maintenance of equipment
- maintains attendance log for banquet employees
- maintains and enforces established sanitation levels
- adheres to and reinforces all standards, policies, and procedures including SOPs and LSOPs
- ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- orders supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment needs
- uses banquet beverage records to guide banquet beverage supervisor in controlling liquor costs, managing inventory, and requisitioning liquor
- manages activities to maximize customer satisfaction during banquet operations
- assists in scheduling banquet service staff to meet forecast and service standards while maximizing profits
- attends and participates in all pertinent meetings
- leads shifts and actively participates in the servicing of events
- applies and broadens knowledge of food and wine pairings and event presentation
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- strives to improve service performance
- supports departmental orientation and new hire training
- ensures employees understand expectations and parameters
- observes service behaviors of employees and provides feedback
- reviews comment cards and guest satisfaction results with employees
- communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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