Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $82,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid holidays
Paid vacation
flexible scheduling
Employee assistance program
EAP
Free parking
full benefits package
Job Description
Propark, a leading provider of parking management services, is renowned for delivering seamless and exceptional parking solutions across various sectors including hospitality, retail, commercial, and residential properties. Propark emphasizes professional management, innovative operational practices, and outstanding customer service to enhance the overall guest experience. Located in Monterey, California, this luxury hotel partner of Propark benefits significantly from the company's commitment to quality service and operational excellence. As an organization, Propark fosters career growth by promoting from within and provides a supportive work culture that values employee well-being and engagement.
The Assistant Valet Manager role at this luxury Monterey-bas... Show More
The Assistant Valet Manager role at this luxury Monterey-bas... Show More
Job Requirements
- high school diploma or equivalent
- supervisory experience in parking hospitality transportation or customer service
- availability to work weekends and holidays
- excellent communication skills both written and verbal
- strong leadership capabilities
- ability to handle multiple tasks in a fast-paced environment
- dependable and organized
- problem-solving skills
- valid driver's license may be required
- ability to stand and walk for extended periods
Job Qualifications
- supervisory experience in parking hospitality transportation or customer service
- excellent written and conversational communication skills
- strong leadership with a hands-on roll-up-your-sleeves mindset
- honest organized thoughtful and dependable
- flexible availability weekends and holidays required
- resourceful and decisive comfortable with fast-paced environments
- genuine people skills and a natural ability to create positive interactions
- a growth mindset you see challenges as opportunities
Job Duties
- supervise and manage all frontline associates including supervisors cashiers valets attendants and maintenance personnel
- provide ongoing customer service training for all employees
- assist with training new hires cashiers valets and shuttle drivers
- make meaningful recommendations regarding hiring performance reviews discipline and termination decisions
- fill in for frontline associates when necessary
- serve as acting Account Manager when needed including weekends or second shift coverage
- handle customer complaints and day-to-day operational challenges
- act as a liaison between guests staff and management
- serve as the primary point of contact for vehicle damage claims ensure each case is fully completed and documented
- patrol and monitor safety cleanliness and functionality of the parking garage and surrounding areas
- support shuttle fleet upkeep preventative maintenance and repair coordination
- ensure compliance with all company and client policies and procedures
- process cash receipts and compile bank deposits for bookkeeper revenue reports
- safeguard deposits and ensure all revenue is accurate
- assist with reviewing work schedules to ensure proper staffing coverage
- support reconciliation of time cards and payroll submission
- assist office manager with administrative tasks
- prepare reports surveys or special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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