Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $21.25
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Annual Incentive Program
Employee assistance program
Job Description
Green Thumb Industries (GTI) is a leading cannabis consumer packaged goods company and retailer dedicated to promoting well-being through the power of cannabis. Established with a mission to advance the right to wellness, GTI emphasizes a culture grounded in humility, hard work, gratitude, transparency, collaboration, and a growth mindset centered on well-being. The company operates in a fast-paced, patient and customer-facing retail environment where inclusivity and diversity across all dimensions are celebrated. As part of its commitment to social responsibility, GTI champions economic opportunities in communities disproportionately affected by the war on drugs by promoting employment and community involvement. GTI... Show More
Job Requirements
- Must have the ability to perform the following tasks for prolonged periods of time including up to the duration of a scheduled shift or workday
- Capable of remaining alert and responsive during extended periods of time
- Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
- Remain in a stationary position if required to meet the needs of the business
- Converse and communicate with individuals and groups of people directly
- Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
- Inspect and receive detailed information such as patients' and/or customers' dates of birth, order information, or inquiries
- Move inventory and materials weighing up to 30 pounds independently
- Position self to move inventory and materials in storage areas
- Comfortable standing or walking for extended periods up to the duration of a scheduled shift or workday and working both indoors and outdoors
- Asset Protection Specialists are expected to maintain a visible and mobile presence throughout their shift
- This is not a desk job-APS team members are regularly on their feet, engaging with guests, monitoring site activity, and supporting operations across the dispensary floor
Job Qualifications
- At least one year of customer-facing or concierge experience strongly preferred
- Familiarity with POS systems and/or compliance technology preferred
- Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service
- Meet the scheduling and availability requirements including ability to work varying shifts such as mornings, days, nights, and weekends
- Must have reliable, responsible, and dependable attendance
- Must pass all required background checks including state-specific cannabis employment requirements
- Possess valid driver's license or state ID
- Must be 21 years or older and meet all state-specific cannabis employment requirements
- Must be and remain compliant with all legal or company regulations for working in the cannabis industry
Job Duties
- Be the first smiling face our guests see-greet all visitors with warmth and positivity
- Manage check-in with professionalism and efficiency while upholding compliance standards
- Set the RISE Vibe from the moment customers enter our doors
- Provide basic concierge-level support by answering common questions and directing traffic
- Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order
- Monitor various areas of the premises including the store entry/exit and site perimeters to ensure safety, comfort, and compliance
- De-escalate situations with empathy, tact, and clear communication
- Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times
- Report and respond appropriately and urgently to any safety, security, or compliance incidents
- Support emergency procedures and preparedness including fire, evacuation, or weather response
- Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment
- Foster strong relationships and mutual trust with store teams, leadership, and customers
- Share insights on guest interactions, safety concerns, and security risks with transparency and discretion
- Support training of new APS team members to model warm, professional, and compliant behavior
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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