Asministrative Assistant/Billing Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $30,000.00 - $40,000.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee assistance program
Flexible work schedule

Job Description

Our Private Mental Health Practice is a dedicated and compassionate healthcare establishment focused on providing exceptional mental health services to a diverse patient population. We specialize in diagnosing and treating a variety of mental health conditions through personalized therapy sessions, including both in-person and telehealth options. Our team comprises experienced clinical professionals committed to delivering holistic care with empathy and confidentiality. We recognize the importance of a well-organized administrative and billing process to support our clinical operations and ensure a seamless patient experience throughout their care journey. Our practice values positivity, energy, and reliability in our staff, fostering a supportive... Show More

Job Requirements

  • Minimum five years' experience in medical coding or coding/billing certification from an accredited school with 2-3 years' experience
  • experience in mental health billing preferred
  • proficient with medical billing software and insurance claim processes
  • strong communication skills
  • ability to multitask effectively
  • reliable and organized
  • knowledge of HIPAA privacy rules
  • ability to manage patient interactions professionally
  • attention to detail in data entry and billing documentation

Job Qualifications

  • Minimum five years' experience in medical coding or coding/billing certification from an accredited school with 2-3 years' experience
  • strong knowledge of medical coding and billing practices, especially in mental health services
  • experience with front office operations and patient scheduling
  • excellent communication skills for interacting with patients, clinical staff, and insurance companies
  • proficiency in HIPAA regulations and patient confidentiality
  • ability to resolve billing discrepancies and negotiate with insurance providers
  • strong organizational and multitasking abilities
  • attention to detail to ensure accurate data entry and claims processing
  • capability to support a team and work collaboratively in a fast-paced environment

Job Duties

  • Greet patients warmly and ensure a welcoming environment
  • assist patients with check-in procedures and ensure that all required forms are completed and processed
  • manage patient inquiries in person and via phone, providing information and support as needed
  • guide patients through the clinic’s processes and provide them with clear directions or assistance with scheduling appointments as well as navigating telehealth appointments and the patient portal
  • schedule patient appointments, including follow-ups and referrals
  • coordinate with psychiatric staff to manage appointment times and availability
  • handle cancellations and rescheduling requests in a timely manner
  • maintain patient records with strict confidentiality in accordance with HIPAA regulations
  • perform data entry and ensure the accuracy of patient information in the clinic’s database
  • manage correspondence and ensure that all emails, letters, and messages are answered or forwarded to the appropriate staff
  • ensure waiting room, front office break room and bathroom remains clean and sanitary
  • oversee the processing and submitting of insurance claims, ensuring accuracy and compliance with billing regulations
  • verify patient insurance coverage and obtain necessary authorizations for procedures
  • communicate effectively with insurance companies to ensure proper authorization and billing procedures
  • investigate and resolve billing discrepancies, denials, and rejections promptly
  • collaborate with insurance providers and patients to address billing inquiries and resolve payment issues
  • provide administrative and front desk support to ensure efficient operation of the office
  • contribute to the front office team by helping to answer phones, schedule appointments, and provide back-up to the front desk receptionist when needed
  • daily attention to resolving insurance claim issues such as requests for additional information and denials
  • perform other administrative duties as assigned
  • help identify opportunities for improvement and implement approved changes to streamline processes

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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