Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee travel privileges
Life insurance
Disability insurance
Job Description
This job opportunity is with a leading airline company that operates in a highly dynamic and fast-paced airport environment. The company is committed to providing exceptional customer service to passengers, ensuring a smooth and enjoyable airport experience from arrival to departure. Known for its dedication to safety, efficiency, and passenger satisfaction, the airline values employees who demonstrate professionalism, strong communication skills, and a positive attitude. As a customer service agent, you will represent the first point of contact for passengers and play a critical role in establishing a welcoming atmosphere while managing various operational tasks effectively. The role is full-time... Show More
Job Requirements
- must be at least 18 years of age
- must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- ability to read, speak, and understand the English language
- ability to stand for long periods of time
- must possess good communication skills and a friendly, outgoing personality in person and via telephone
- possess entry-level computer skills
- occasionally lift bags or items weighing between 50 and 70 pounds
- pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- must be able to work nights, weekends, and holidays
Job Qualifications
- high school diploma or GED or equivalent work experience
- proficiency in basic computer skills
- excellent communication skills
- friendly and outgoing personality
- ability to speak, read, and understand English
- ability to handle financial transactions accurately
- ability to operate equipment such as jetways
- ability to work in a fast-paced environment
- commitment to outstanding customer service
- ability to work nights, weekends, and holidays
Job Duties
- greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- announce both incoming and outbound flights
- handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
- operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- stand and work in one location for up to four hours at a time
- escort unaccompanied minors and disabled passengers throughout the airport
- work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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