Arrival Services Supervisor - The Historic Cavalier Hotel

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $44,600.00 - $67,400.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Training and development opportunities

Job Description

This opportunity is with a reputable hospitality establishment specializing in managing valet, bell, and door services within a busy hotel environment. The company is dedicated to delivering exceptional customer satisfaction, quality service, and operational excellence. It operates in accordance with corporate and franchise policies as well as federal, state, and local regulations, ensuring standardized and efficient service delivery to guests. The employment type for this role is categorized under 'Other', signifying a unique or specialized job position that may not fall into traditional categories. Although the salary is not explicitly stated, the position offers a competitive package aligned with the... Show More

Job Requirements

Minimum of one year supervisory or management experience
One to two years employment in commercial garage or auto parking business
Must be at least 18 years old
Valid United States driver’s license held for minimum three years
Clean DMV driving record
Ability to safely operate manual and automatic vehicles
Strong oral and written communication skills

Job Qualifications

One to two years employment in commercial garage or auto parking business
One to two years professional driving related experience preferred
Minimum of one year supervisory or management experience
Technical knowledge of garage operations
Knowledge of policies and procedures
Strong oral and written communication skills
Ability to safely operate manual and automatic vehicles
Must be at least 18 years old
Must possess a valid United States driver’s license for minimum three years with clean DMV record

Job Duties

Supervise and work together with line-level staff in daily operations of valet, bell, and door areas
Understand shift needs, deploy resources, and communicate plans to staff
Coach and train associates using job skill handbooks
Set daily expectations and ensure task completion
Motivate associates and foster teamwork for excellent service
Monitor time and attendance to meet labor budget and adjust as needed
Resolve guest concerns according to service recovery guidelines and escalate when necessary
Champion service culture focused on guest satisfaction
Inspect assigned areas for quality, cleanliness, and compliance
Manage safety and security procedures to prevent accidents
Ensure compliance with training requirements for all associates
Work with management to maximize revenue and minimize expenses
Function as a working supervisor and valet attendant
Greet customers, park and secure vehicles
Maintain garage sanitation and safety
Create weekly schedules based on budget and guest experience
Conduct pre-shift meetings
Act as driver for company vehicles and maintain them
Handle guest comments and claims
Provide guest services exceeding expectations
Perform valet cashier duties when needed
Manage cash transactions accurately
Supervise doorperson and bell staff
Conduct orientation and ongoing training
Coach and counsel staff for development
Ensure uniform compliance
Able to work flexible schedule including weekends and holidays
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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