Arrival Services Supervisor - The Historic Cavalier Hotel

Chesapeake, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $44,600.00 - $67,400.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Flexible work schedule

Job Description

The hiring establishment is a professional valet and parking services company that specializes in providing exceptional guest service and efficient parking solutions in commercial garage and hotel environments. This organization is dedicated to offering quality service to guests while maintaining compliance with corporate, franchise policies, and applicable federal, state, and local regulations. As a leader in the hospitality and valet industry, the company emphasizes a culture of excellence, teamwork, and safety to ensure a superior guest experience and optimized operational efficiency.

The role offered is that of a Gold Key|PHR Supervisor, a critical position responsible for supervising and working a... Show More

Job Requirements

At least 18 years of age
Valid United States driver's license held for a minimum of three years
Clean DMV driving record
One to two years employment in commercial garage or auto parking business
One to two years professional driving related experience preferred
Minimum of one year supervisory or management experience
Ability to safely operate manual and automatic vehicles
Strong oral and written communication skills
Ability to work a flexible schedule including weekends and holidays

Job Qualifications

One to two years employment in the commercial garage/auto parking business
One to two years professional driving related experience preferred
A minimum of one year supervisory/management experience required
Technical knowledge of garage operations
Knowledge of policies and procedures with ability to determine action
Strong oral and written communication skills
Ability to safely operate both manual and automatic vehicles
At least 18 years of age
Valid United States driver’s license held for at least three years with clean DMV record

Job Duties

Understand the needs of the shift, deploy resources and communicate the plan to the staff department
Use the department's job skill handbooks to coach and train associates
Use approved tools and checklists to set daily expectations and ensure tasks completion
Provide daily motivation and encouragement to associates
Monitor daily time and attendance including clock in and out to meet labor budget
Follow service recovery guidelines to resolve guest concerns
Champion Gold Key|PHR's service culture to lead in guest satisfaction
Constantly inspect assigned areas for cleanliness, environment and guest experience
Manage safety and security procedures
Ensure compliance with all training requirements
Work with Hospitality Manager and Managing Director to maximize revenue and minimize expenses
Function as shift leader handling guest comments or claims
Greet customers, park and secure vehicles
Manage maintenance and sanitation of the garage
Perform tasks of employees supervised for service and training
Create weekly schedules according to budget
Supervise and assist doorperson and bellstaff
Conduct daily pre-shift meetings
Act as driver for company vehicles
Provide guest services creating a WOW experience
Perform duties of Valet Cashier if needed
Make correct change to attendants and guests
Conduct orientation training
Coach and counsel staff for development
Ensure uniform compliance
Able to work flexible schedule including weekends and holidays
Successfully complete other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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