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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Job Description
MGM Resorts International stands as a beacon of entertainment and hospitality in Las Vegas, Nevada. Renowned globally for its world-class resorts, casinos, and entertainment venues, MGM Resorts has fostered a culture of excellence, excitement, and innovation. The company thrives on delivering premium experiences to guests through an eclectic blend of entertainment, fine dining, and luxury accommodations. With a commitment to diversity and inclusion, MGM Resorts International continuously attracts top talent eager to contribute to its dynamic environment. Known not just for its iconic properties like the MGM Grand, Bellagio, and Mandalay Bay, MGM Resorts also invests significantly in its people,... Show More
Job Requirements
- Bachelor’s degree in a relevant field
- Minimum 2 years of professional experience in event management or arena/theater operations
- Proven leadership ability managing operational teams
- Exceptional communication and interpersonal skills
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Office suite
- Flexibility to work nights, weekends, and holidays
Job Qualifications
- Bachelor’s degree in a relevant area
- 2+ years of prior relevant professional experience in event management and/or operations experience in arenas/theaters
- Strong leadership and team management skills with the ability to coordinate multiple operational teams
- Excellent communication and guest service skills with the ability to interact with internal teams and external partners
- Strong organizational, problem-solving, and decision-making abilities in a fast-paced event environment
- Proficiency with Microsoft Office including Outlook, Excel, and PowerPoint
- Ability to work varied schedules including nights, weekends, and holidays
Job Duties
- Oversee front-of-house operations including ushers, ticket scanners, greeters, EVS, EMS, and other event staff
- Manage staffing plans, labor scheduling, and cost forecasting for events, including preparing estimates and post-event expense summaries
- Partner with production and security teams to advance shows and communicate operational requirements across departments
- Serve as a liaison with tour promoters, security teams, meeting planners, and convention services to coordinate event needs
- Collaborate with Box Office teams on ticketing operations and resolve ticket scanning or guest entry issues as needed
- Respond to and resolve guest concerns in a timely and professional manner
- Manage event-day setup and oversee accurate labor tracking and time reporting for assigned functions
- Lead hiring, training, and performance management for front-of-house teams while fostering a collaborative, service-focused environment
- Support continuous improvement of event operations to enhance guest experience and operational efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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