Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive compensation package
Training and development programs
Employee Discounts
Health Insurance
Paid Time Off
Team member satisfaction initiatives
Dynamic and inclusive workplace environment
Job Description
Universal Kids Resort is a renowned entertainment venue that operates as part of the larger Universal Studios network, known for its immersive entertainment experiences and world-class guest service. As a leader in the theme park industry, Universal Kids Resort is dedicated to delivering a safe, fun, and memorable experience for all guests while maintaining high standards of operational excellence and team member satisfaction. The resort environment is dynamic and fast-paced, requiring a dedicated team of professionals that are committed to providing outstanding service, maintaining cleanliness, and ensuring safety protocols are strictly adhered to within the park.
The Park Services... Show More
The Park Services... Show More
Job Requirements
- High school diploma or GED
- 1+ years of leadership experience
- Ability to work a flexible and varying schedule
- Consistent attendance
- Ability to perform essential job functions
- Strong leadership and communication skills
- Ability to manage multiple venues and labor budgets
- Knowledge of safety procedures and regulatory compliance
Job Qualifications
- High school diploma or GED
- 1+ years of leadership experience or equivalent combination of education and experience
- Ability to perform essential duties satisfactorily
- Knowledge of standard operating procedures
- Strong communication and interpersonal skills
- Ability to manage labor budgets and scheduling
- Experience in guest service operations
- Ability to coach and develop team members
- Familiarity with safety and regulatory compliance practices
- Ability to respond effectively to operational and guest issues
Job Duties
- Oversees the daily operation to ensure proper staffing, efficiencies, and guest service standards are met
- Updates route sheets according to park attendance
- Provides work direction to team members to ensure departmental standard operating procedures are upheld and all equipment is operated within the appropriate safety guidelines
- Responds to guest and operational issues, communicates with various operational partners, and is the first responder to operational and guest situations
- Oversees the upkeep of daily, weekly, and monthly cleanliness tracking and rating documents and reports
- Ensures the safety of guests and team members by reviewing and revising safety practices and procedures and responding to potentially unsafe conditions
- Performs daily opening and closing operational duties including checklists and paperwork for readiness and safety
- Inspects the work environment to ensure proper supplies are stocked and areas are clean and organized
- Schedules daily break and lunch periods to ensure appropriate coverage
- Coaches and documents safe team member actions according to Universal Destinations and Experiences policy
- Develops, coaches, and trains park services team members
- Manages daily labor budgets and adjusts staffing according to attendance projections
- Creates venue schedules incorporating availability, meetings, and training programs for approval
- Monitors, tracks, and records overtime and training projections and results
- Analyzes and responds to guest comments and incident reports
- Ensures team members meet service standards and assist guests while maintaining a safe, efficient, and pleasant environment
- Implements team member satisfaction and guest service initiatives
- Maintains positive relationships with other departments
- Responsible for maintaining quality, cleanliness, and facility maintenance standards to ensure the resort is show ready
- Participates in environmental, health, and safety responsibilities by following established policy and procedures
- Performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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