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Area Supervisor, Front Office - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Job Description
Universal Kids Resort is a premier family-focused hospitality destination renowned for its dedication to creating memorable experiences for guests of all ages, especially families with young children. As part of Universal Studios, the resort offers a vibrant, playful atmosphere combined with exceptional service standards. The resort prides itself on delivering seamless hospitality experiences supported by professional, enthusiastic staff who are committed to upholding the Universal brand's high standards. It is an ideal employment setting for those who are passionate about guest service and looking to grow their career in a dynamic, engaging, and supportive environment.
The Front Office Superviso... Show More
The Front Office Superviso... Show More
Job Requirements
- Associate's or bachelor’s degree in hospitality management, business administration or related field preferred
- 1+ years of hotel front desk, night audit, or customer service experience required
- Experience using Opera Cloud Property Management System preferred
- Strong communication and organizational skills
- Consistent attendance is a job requirement
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- Knowledge of front desk operations, reservation systems such as Opera Cloud PMS, and guest service protocols
- Ability to lead, train, and support front office staff while handling guest concerns professionally and urgently
- Experience in hotel front desk or customer service roles, with prior supervisory or leadership experience preferred
- Strong interpersonal, multitasking, and conflict-resolution skills
- Ability to maintain professionalism and empathy in service recovery situations
- Comfortable working in a fast-paced and dynamic hospitality environment
Job Duties
- Lead the daily front office operations to ensure efficient, friendly, and family-focused service during check-in, check-out, and guest stay
- Lead opening and closing procedures and maintain cleanliness and organization of the front office
- Create and manage team member schedules for manager approval, monitor and adjust for overtime
- Support and coach front desk team members with on-the-job training and service excellence
- Resolve guest issues and service recovery situations with professionalism and empathy
- Ensure accurate handling of reservations, room assignments, billing, and guest requests using Opera Cloud PMS
- Collaborate with other departments to meet guest needs promptly and maintain a show-ready front office
- Oversee training and assist new team members to ensure successful completion of training and operational proficiency
- Actively participate in environmental, health, and safety responsibilities by adhering to established policies
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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