Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
Universal Kids Resort is a renowned family-friendly hotel dedicated to providing a playful, welcoming, and memorable experience for guests of all ages, especially families with young children. Situated within a vibrant entertainment destination, the resort blends exceptional accommodation with immersive experiences, all crafted to ensure visitors enjoy their stay with a perfect balance of comfort and fun. As part of a globally recognized brand, Universal Kids Resort prides itself on its commitment to excellent service, safety, and hospitality standards, fostering an environment where both guests and team members feel valued and engaged.
The Front Office Supervisor at Universal Kids... Show More
The Front Office Supervisor at Universal Kids... Show More
Job Requirements
- 1+ years of hotel front desk, night audit, or customer service experience is required
- Experience using Opera Cloud Property Management System (PMS) is preferred
- Associate’s or Bachelor’s degree in Hospitality Management, Business Administration or related field is preferred
- Ability to lead and support a team
- Strong communication and interpersonal skills
- Availability to work flexible hours including weekends and holidays
- Commitment to uphold hotel policies and guest service standards.
Job Qualifications
- Knowledge of front desk operations, reservation systems (e.g., Opera Cloud, PMS), and guest service protocols
- Ability to lead, train, and support front office staff while handling guest concerns with professionalism and urgency
- Experience in hotel front desk or customer service roles, with prior supervisory or leadership experience preferred
- Strong interpersonal, multitasking, and conflict-resolution skills
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Consistent attendance is a job requirement.
Job Duties
- Leads the daily front office operations to ensure efficient, friendly, and family-focused service during check-in, check-out, and throughout the guest’s stay
- Leads the opening and closing of procedures, maintains the cleanliness and organization of the front office, and ensures all team members adhere to policies and procedures
- Assists with managing daily labor by creating team member schedules for manager approval, monitors and records overtime and ensures mitigation by adjusting schedules accordingly
- Supports and coaches front desk team members and ensures proper assigning of room types and special guest requests are being met
- Assists with on-the-job guidance to maintain service excellence
- Monitors daily staffing levels and adjusts rotational schedules based on hotel occupancy
- Ensures the safety of guests and team members by reviewing and revising safety practices and procedures
- Resolves guest issues and service recovery situations with professionalism and empathy, especially when involving families or children
- Ensures accurate handling of reservations, room assignments, billing, and guest requests using the Opera Cloud Property Management System (PMS)
- Ensures adherence to all established policies and procedures and escalates concerns to leadership as necessary
- Collaborates with other departments (e.g., Housekeeping, Food & Beverage, and Facilities) to ensure guest needs are met promptly and thoroughly
- Responsible for maintaining the quality, cleanliness and organization of the front office area to ensure it is “Show Ready” for guests at all times and in back-of-house areas for team members
- Responsible for overseeing training and is the first point of contact for new team members
- Assists with on-the-job training and ensures successful completion of training plans and operational proficiency
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
- Perform other duties as assigned.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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