Area Sales Manager - Corporate Group
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
DoubleTree by Hilton Hotel Irvine Spectrum is a prominent hotel located in the Irvine Spectrum Business Park, right in the heart of Southern California's technological coast. This hotel is part of the globally recognized Hilton Hotels & Resorts brand, known for its commitment to exceptional hospitality, outstanding customer service, and luxurious accommodations. At this property, employees are valued and cared for, fostering a supportive and dynamic work environment. The hotel team is dedicated to providing guests with memorable experiences during every stay, maintaining high standards of service and hospitality. The location in Irvine Spectrum Business Park places the hotel in... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Two or more years of hotel-related group sales experience
- Ability to learn, follow and maintain effective sales processes
- Strong knowledge of sales techniques
- Excellent communication and interpersonal skills
- Ability to solve problems and remain calm and alert in difficult situations
- Ability to travel for client meetings
Job Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- Bachelor’s degree in hospitality desired
- Two or more years of hotel-related group sales experience
- Experience selling to various assigned markets desired (i.e. corporate, education, association, SMERF)
- Possess solid knowledge of hotel service standards, guest relations and etiquette
- Ability and experience in successfully selling and working in a high volume, time sensitive environment
- Ability to learn, follow and maintain effective sales processes designed to attain maximum revenue while ensuring adherence to established operating criteria
- Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
- Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions
- Must be able to create and effectively provide sales presentations and materials to potential customers
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Job Duties
- Actively solicit new group business opportunities through prospecting new corporate group customers
- Use network channels to open doors to new customers
- Seek methods to penetrate key business activities within the marketplace and find profitable ways to bring this business to the hotel
- Research information on market and trends and the clients supporting those markets locally
- Participate in industry related organizations
- Attend trade shows, community events and industry meetings to develop business
- Make onsite and field presentations to prospective clients
- Participate in pre-convention meetings, training and other sales-related meetings as required
- Develop long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service
- Analyze requirements of business opportunities
- Research and maintain knowledge of market trends, competition and customers
- Respond to RFPs
- Outline available hotel space and facilities
- Quote prices
- Meet with clients and hotel department managers to plan function details, space requirements, food service and decor
- Prepare correspondence to customers, internal booking reports and client data
- Maintain detailed information about clients/prospective clients and enter data into property's computer systems
- Attend business review meetings
- Research new companies
- Travel to meet clients out of state
- Create and implement direct mailing campaigns
- Attend training
- Make presentations
- Conduct familiarization trips
- Participate in local community to develop business
- Respond to guest inquiries and coordinate special arrangements and requests
- Resolve guest complaints within scope of authority, otherwise refer the matter to upper management
- Notify supervisor and/or Security of all unusual events or circumstances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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