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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance coverage
Holiday pay
Paid Time Off
retirement savings plan
Job Description
Durham School Services, a subsidiary of National Express LLC, is a leading transportation provider specializing in student and customer transportation across North America. With its corporate headquarters in Lisle, Illinois, the company supports over 170 local customer service centers (CSCs) and regional operations teams throughout the continent. Durham School Services is committed to transportation safety, exceptional service quality, and positive employee relations. The company's safety-first approach and dedication to excellence have established it as a trusted partner in the student transportation industry.
As part of the National Express family, Durham School Services operates with a strong corporate governance framework th... Show More
As part of the National Express family, Durham School Services operates with a strong corporate governance framework th... Show More
Job Requirements
- High school diploma or equivalent
- 3+ years safety experience in student transportation industry preferred
- Supervisory experience required
- Must complete state certification or Durham's Training Academy for School Bus Instructors or equivalent
- Commercial Driver's License with passenger and school bus endorsements preferred
- Strong computer skills including MS Office
- Strong leadership and interpersonal skills
- Ability to manage multiple tasks and prioritize
- Excellent communication and coaching skills
- Ability to travel 30-50% to multiple locations
Job Qualifications
- High school diploma or equivalent
- College degree preferred
- 3+ years of safety experience in student transportation industry preferred
- Supervisory experience required
- Experience supervising/training a driver's workforce preferred
- Completion of state certification program or Durham's Training Academy for School Bus Instructors or equivalent experience
- Commercial Driver's License with Passenger and School Bus Endorsements is preferred
- Innovative classroom training skills with working knowledge of adult training techniques
- Computer literacy skills including MS Office (Word, Excel, Outlook, PowerPoint) and other business applications
- Strong leadership skills and interpersonal skills
- Strong organizational and group presentation skills
- Well-developed multi-tasking and time management skills
- Ability to provide direction, coaching and mentoring to employees
- Ability to respond to unanticipated events to ensure excellence in customer service
- Ability to investigate claims and incidents of questionable conduct, accidents etc.
Job Duties
- Lead and manage a team of Safety and Training Managers, providing direction and support to ensure high-quality safety and training delivery
- Develop and implement student and/or customer safety awareness programs
- Assist in the development of location management and collaborate in training new Safety Committees
- Work with the Area Safety Director and Operations Management to ensure company safety standards are deployed in accordance with company policies
- Assist management in the administration of the location's safety program and performance metrics
- Collaborate with the location team to ensure employee compliance with federal/state regulations and company requirements
- Assist with program audits as required by company policy and federal/state audits or inspections
- Assist the location team on employee coaching, providing feedback and/or recognition, analyze effectiveness of location coaches, and support continuous improvement
- Assist location team with investigating customer service concerns related to safety issues and take necessary action
- Administer and maintain pre-employment and random drug/alcohol testing program
- Assist location management on responding to work-related injuries and vehicle accidents, incidents, completing on-scene investigations, and preparing/submitting reports to third-party administrators
- Develop prevention plans based on loss data and cause analysis
- Travel up to 30-50% of the time to multiple site locations to conduct site visits and ensure consistency in safety training standards
- Exhibit the highest ethical best practices and personal integrity
- Conduct special projects and duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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