Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
Travel reimbursement
Job Description
Firehouse Subs is a renowned U.S.-based fast casual restaurant chain that was established in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Over the years, Firehouse Subs has expanded impressively, with more than 1,180 restaurants located across 46 states, Puerto Rico, Canada, and various non-traditional locations. The brand is celebrated for its dedication to serving hearty and flavorful food, providing heartfelt service, and upholding public safety values. Firehouse Subs combines a strong culinary heritage with an engaging atmosphere, making it a popular choice among fast casual dining enthusiasts. The company culture is deeply rooted in... Show More
Job Requirements
- Bachelor’s degree in business, hospitality, or related field
- 3-5 years of experience in restaurant management
- Proven ability to increase sales and profitability
- Strong leadership skills with the ability to motivate and develop a team
- Excellent communication, customer service, and interpersonal skills
- Ability to work effectively under pressure in a fast-paced environment
- Flexible schedule, including nights, weekends, and holidays
- Ability to manage schedule and travel to sites in SC and NC
Job Qualifications
- Bachelor’s degree in business, hospitality, or related field
- 3-5 years of experience in restaurant management
- Proven ability to increase sales and profitability
- Strong leadership skills with the ability to motivate and develop a team
- Excellent communication, customer service, and interpersonal skills
- Ability to work effectively under pressure in a fast-paced environment
- Flexible schedule, including nights, weekends, and holidays
- Ability to manage schedule and travel to sites in SC and NC
- 5-7 years of experience in restaurant management
- Working knowledge of Microsoft Office, POS systems, and restaurant software programs
- ServSafe Certified Food Manager (CFM) certification
- ServSafe Certified Proctor
Job Duties
- Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
- Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
- Reviewing financial reports to identify ways to improve profitability
- Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted to guests
- Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
- Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
- Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
- Establishing long-term business goals and objectives to improve the overall performance of the restaurant
- Ensure that all restaurant policies, procedures, and standards are followed
- Investigate complaints and take appropriate action to resolve them
- Monitor inventory levels and order supplies as needed
- Prepare reports for upper management
- Handle customer inquiries and complaints
- Participate in the development of marketing plans
- Supervise the opening and closing of the restaurant
- Perform other duties as assigned
- Monitor building and facility maintenance to ensure all equipment is maintained, operational, and in good working condition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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