Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,000.00 - $80,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonus opportunities
Career development programs
Job Description
SeaWorld Parks & Entertainment is a renowned leader in the theme park and entertainment industry, known for delivering exceptional guest experiences through a variety of attractions, shows, and dining options. With a commitment to delivering memorable moments to millions of visitors every year, SeaWorld combines entertainment, education, and conservation efforts to connect guests with the wonders of the natural world. As a company that values innovation, teamwork, and exceptional service, SeaWorld Parks & Entertainment constantly seeks dedicated professionals to help drive its mission forward.
This role is a key leadership position within the Food and Beverage division, playing a ... Show More
This role is a key leadership position within the Food and Beverage division, playing a ... Show More
Job Requirements
- Related bachelor’s degree preferred
- Ability to handle multiple demands with a sense of urgency, drive, and energy
- Work well under stress with the ability to deliver on time
- Creating a positive culture including motivating, educating, and positively recognizing team members
- Leading large groups of people and developing leaders
- Willingness to comply with all grooming standards and SEA standards
- Must be able to lift, push, pull and/or carry up to 50 lbs
- Regular use of hands and fingers
- reach with hands and arms
- stoop, kneel, crouch or crawl
- Extensive walking and standing throughout shift
- Stand for prolonged periods of time
- Perform kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks
- Exposure to fumes, dust, odors and cold/heat temperature extremes
- Perform cleaning duties including use of cleaning chemicals
- Flexibility in work locations based on business needs and career development
- Available to work varying shifts or hours including nights, weekends and holidays
- Park wide trainings including Implicit Bias as needed
- Work indoors and outdoors in various weather conditions
- Able to handle multiple tasks in a fast-paced environment
- Able to work in moderate noise levels
- Effective time management and priority setting
- Able to interact positively with guests and co-workers of diverse backgrounds including special needs
Job Qualifications
- 2+ years of management experience
- 5+ years of supervisor experience
- Proven track record of exceptional project management and execution
- Demonstrates a high-level business acumen working knowledge of and industry developments
- Knowledge of theme parks or similar multi-outlet venues
- Understanding of the P&L process, including labor costs
- Ability to effectively interface with Marketing, Finance and Operations departments
- Strong written/verbal communication skills
- Able to read, write and speak English
- Proven experience with managing multi-million-dollar revenue locations
- Superior leadership and motivational skills
- Successful experience with diverse and multi-generational workforce
- Valid state driver’s license and able to obtain a company driver’s license
Job Duties
- Provide strategic direction to salaried team members to drive strongest business performance
- Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people
- Direct staffing, training, development, corrective action and sales motivation
- Oversee scheduling and placement of direct reports
- Develop and implement operational procedures, policies, processes and SOPs that support the company’s long-term business objectives for continued revenue growth
- Direct oversight of department P&L’s
- Implement department revenue accountability and programs to exceed budget targets
- Develop and control the operating and labor expense budget
- Support consumer event planning in coordination with park and corporate leadership
- Provide daily, weekly, and monthly reporting and forecasts to Director/VP for budgeting and planning purposes
- Formulate and coordinate the execution of department activities and park schedule to ensure highest level of guest satisfaction and park quality
- Monitor guest comments and act on opportunities for positive change
- Provide positive leadership to ensure highest level of team member motivation, satisfaction and competency
- Influence performance excellence by managing development and career growth of others
- Monitor safety metrics and proactively ensure a safe environment for team members and guests
- Provide strategic leadership and goal setting for multiple outlets/management members
- Lead guest satisfaction efforts by constant evaluation and implementation of positive changes from guest feedback including comments and satisfaction research
- Responsible for meeting operations budget and revenue targets and maintaining financial compliance
- Identify and monitor key results and financial performance
- Provide comprehensive oversight and leadership for the park ensuring highest level of employee satisfaction, service delivery, and safe working environments
- Determine priorities related to guest satisfaction and safety and monitor guest satisfaction indicators
- Respond to guest comments and act on opportunities for positive change
- Review analysis of activities, costs, operations, and forecast data to determine progress towards stated goals and objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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