Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,000.00 - $68,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
critical illness insurance
accident insurance
Pet insurance
short-term disability
long-term disability
Life insurance
retirement savings plan
Paid Time Off
Parental leave
Job Description
Propelled Brands Franchising, LLC is a prominent multi-brand platform company that effectively operates and grows various service industry franchise brands. The company is dedicated to propelling established and emerging brands forward by leveraging a deep understanding of franchising and fostering a supportive, motivating culture for franchisees and team members alike. Currently, Propelled Brands proudly manages recognized names such as FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®, each serving unique markets within the service industry. This diversity underscores the company’s strength in scaling franchise operations while maintaining a commitment to excellence, innovation, and community engagement.
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Job Requirements
- Strong written and verbal communication skills
- exceptional time-management skills with an ability to balance responsibilities across multiple locations
- financial acumen including reading and interpreting P&L statements
- strong decision-making skills and ability to address operational or member-related challenges proactively
- ability to travel between locations
- flexibility to work occasional evenings and weekends
- ability to complete light physical tasks including cleaning, small repairs, lifting up to 20 lbs, and using ladders up to 7 ft
Job Qualifications
- Minimum 3 years of multi-unit operational management experience, ideally in hospitality, property management, or beauty/health/wellness environments
- demonstrated experience in member or customer relations with an ability to foster community and support business growth
- experience in sales, leasing, or marketing with a track record of driving occupancy or revenue
- proficiency with Google Suite, Salesforce, DPI Operational Manual, and general business tools
- social media fluency especially on platforms like Instagram and Facebook
- ability to learn and effectively use Suite Force or a comparable CRM
Job Duties
- Ensure smooth daily operations across 3-4 assigned locations, spending an average of 4-5 days per week on-site
- maintain brand standards for cleanliness, safety, and overall facility function through frequent inspections
- manage third-party vendors, providing feedback and ensuring quality service delivery
- perform light maintenance and coordinate larger maintenance needs with approved vendors
- deliver concierge-level service, ensuring a positive, supportive, and responsive experience for all members
- build relationships that support high retention and long-term member satisfaction
- maintain daily visibility within each location and proactively address member concerns
- serve as a knowledgeable resource on all member benefits, programs, and operational processes
- execute lead generation strategies to attract prospective members
- manage inquiries and schedule tours promptly
- conduct engaging, high-quality tours focused on showcasing membership benefits
- maintain accurate and compliant leasing documentation
- build and maintain waitlists for future occupancy
- build relationships with beauty and wellness professionals and drive local brand awareness
- execute community-based marketing initiatives, social media engagement, and member referral strategies
- plan and host community events that foster engagement and support recruitment
- serve as a brand ambassador ensuring consistency in tone, presentation, and member experience
- manage location budgets, track expenses, and ensure financial stewardship
- oversee accounts receivable processes including timely collections
- monitor key performance indicators related to occupancy, revenue, operational cost, and member satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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