Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
recognition programs
Job Description
Hyatt is a globally recognized hospitality company renowned for delivering exceptional guest experiences through their dedicated and attentive associates. Hyatt operates a wide range of hotels and resorts worldwide, offering luxury, business, and leisure accommodations. Known for their commitment to superior service, innovation, and a rewarding work environment, Hyatt continually invests in developing a team that embodies the brand's values of care, efficiency, and meaningful guest interactions. With a strong emphasis on personal and professional growth, Hyatt provides career advancement opportunities and supports associates in fostering a culture of excellence and inclusivity.
The Area Front Office Manager position a... Show More
The Area Front Office Manager position a... Show More
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- minimum 4 years of progressive hotel rooms management experience
- at least 2 years of management experience within the rooms division
- prior experience with hotel pre-opening projects preferred
- must demonstrate strong leadership and communication skills
- must be proficient in Microsoft Word and Excel
- must have excellent organizational and interpersonal skills
- must be fluent in English
- ability to coach and counsel staff to Hyatt service standards
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience typically with Hyatt
- previous hotel pre-opening experience preferred
- service oriented style with professional presentation skills
- at least 2 years progressive management experience within the rooms division of a hotel
- hotel or hospitality degree an asset
- high energy, entrepreneurial spirit, motivational leader
- effective communicator
- effective in providing exceptional customer service and ability to improve the bottom line
- clear concise written and verbal communication skills in English
- proficient in Microsoft Word and Excel
- excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel’s front office operations
- develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- maintain guest room inventory
- coach and counsel employees to reflect Hyatt service standards and procedures
- perform all tasks of a front office staff as needed to facilitate service
- ensure all operations and cash handling are done per policies and procedures
- maintain excellent communication with the housekeeping department
- maintain information on prices, rates, specials, packages, programs while ensuring all staff are trained in all areas
- analyze, investigate, and resolve guest complaints
- create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- insure proper staffing levels for customer service goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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