Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development programs
Employee Discounts
work-life balance initiatives
Job Description
Hyatt is a globally recognized leader in the hospitality industry, devoted to providing exceptional experiences through the delivery of attentive and caring service. With a commitment to creating meaningful guest interactions, Hyatt prides itself on the passion and professionalism of its team members. Known for its luxury hotels and resorts, Hyatt provides a dynamic work environment where employees are empowered to thrive and grow their careers. The organization is dedicated to fostering diversity, career enrichment, and professional development, ensuring each associate can contribute to the company’s reputation for excellence and guest satisfaction.
The Area Front Office Manager position... Show More
The Area Front Office Manager position... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 4 years progressive experience in hotel rooms management
- At least 2 years of management experience within the rooms division
- Proven leadership and team management skills
- Ability to work at multiple hotel properties effectively
- Strong problem-solving and guest satisfaction focus
- Excellent communication and presentation skills
- Proficiency in Microsoft Word and Excel
- Ability to coach and mentor staff
- High energy and entrepreneurial mindset
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the rooms division of a hotel
- Hotel or hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel's front office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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