Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
career advancement
remote work
Job Description
Church's Texas Chicken is a renowned quick service restaurant (QSR) chain with a rich heritage spanning over 60 years. Known for serving real comfort food, Church's Texas Chicken has established itself as a beloved brand committed to providing more than just meals — it offers opportunities for personal growth, career advancement, and meaningful community impact. The company prides itself on fostering an inclusive work environment where employees can thrive and develop their skills in a fast-paced and dynamic setting. Church's Texas Chicken operates across various markets in the United States, partnering with franchisees to ensure brand excellence and deliver superior... Show More
Job Requirements
- Bachelor's degree required
- MBA preferred
- Minimum 7 years of QSR or restaurant operations experience
- Experience in hiring, training, people development
- Track record of delivering excellence in guest satisfaction
- Knowledge and experience in multi-unit restaurant operations
- Experience in franchise agreements and contract compliance
- Demonstrable history of relationship building and ability to positively influence franchisees
- General knowledge of support areas including H.R., training, marketing, finance and development
- Has excellent communication, influential, leadership and organizational skills
- Speaks English fluently, bilingual is a plus
- Demonstrates ethical behavior and upholds company values
- Comfortable working independently and with limited supervision
Job Qualifications
- Bachelor's degree
- MBA preferred
- Minimum 7 years of QSR or restaurant operations experience
- Experience in hiring, training, people development
- Track record of delivering excellence in guest satisfaction
- Knowledge and experience in multi-unit restaurant operations
- Experience in franchise agreements and contract compliance
- Demonstrable history of relationship building and ability to positively influence franchisees
- General knowledge of support areas including H.R., training, marketing, finance and development
- Excellent communication, influential, leadership and organizational skills
- Speaks English fluently, bilingual is a plus
- Demonstrates ethical behavior and upholds company values
- Comfortable working independently and with limited supervision
Job Duties
- Work with cross functional team to develop market plan(s) by DMA across Operations, Marketing, Assets, Financial and Technology
- Ownership and accountability to drive performance of the plan with franchisees in the market
- Identify and develop KPIs and 30 / 60 / 90 day check-in cadence
- Work with assigned medium and large franchisees to drive key strategic initiatives across their portfolio
- Develop and lead comprehensive plans with quarterly KPIs
- Drive portfolio compliance with key brand standards
- Build strong relationships with franchisees, support business planning, profitability, marketing initiatives and restaurant operations, work with franchisees to ensure compliance with brand standards
- Ensure execution of approved marketing initiatives
- Guide franchisees to develop improvement plans for under-performing restaurants
- Review sales and transaction performance with franchisees
- Support financial performance for franchise restaurants
- Work with finance team to identify P & L opportunities
- Utilize financial tools and reports to develop plans to improve unit level profitability
- Participate in Period Franchise Business Reviews
- Point person for weekly countdown calls – 10 weeks prior to opening
- Provide on-site support of new restaurant openings – orientation, training, operations execution
- Support construction team with updates on reimage projects
- Work with FMM to develop Grand Opening Plans
- Conduct FBRs with all assigned franchisees
- Develop Improvement Plan for opportunity areas
- Schedule financial reviews
- Schedule follow-up FBRs where applicable
- Own Business Information Meetings (BIMs)
- Take lead on market restaurant visits (schedule, provide restaurant profiles)
- Schedule targeted Ops Improvement visits (RAV, operations follow-up)
- Communicate and review the period Scorecard with franchisees
- Review and follow up on metrics with all franchisees – review Medallia, Service Check, OPS 360, RAVs
- Ensure LTO materials are received and posted
- Follow-up on LTO training and ensure that RVT visits are conducted
- Achieve brand standard for PTE Knowledge Score
- Improve MIT and Food Safety certifications
- Work with the Training team to roll out new initiatives
- Participate in training Webcasts and drive attendance
- Ensure completion of RAV Corrective Action Plans
- Communicate and take corrective action to mitigate critical brand standards
- Financial - attend financial Workshop training (P & L Analysis)
- Marketing – attend all marketing meetings with franchisees
- Conduct market visits with FMM
- Development & Construction – attend bi-weekly reimage and NRO update calls
- Leadership - continue to develop leadership skills (books: Dale Carnegie Book, HR Workshops, Team building activities)
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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