Area Food Service Manager - Albuquerque, NM
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
flexible scheduling
Career Development Program
On-the-job training
competitive salary
Quarterly bonus
Profit sharing
Holiday pay
401(k) with matching contributions
Parental leave
Adoption assistance
Company Vehicle
Company laptop
Company mobile phone
Pet insurance
Employee assistance program
Job Description
Love's Travel Stops & Country Stores is a renowned family-owned and operated business headquartered in Oklahoma City, Oklahoma. Since its inception in 1964, Love's has served as a vital resource for travelers, professional drivers, and fleets by providing comprehensive travel convenience services, including fuel, food, and other essential amenities. With nearly 40,000 team members, the company operates travel stops and retail products that cater to a broad customer base, including the traveling public, RVers, alternative energy users, and wholesale fuel customers. Love's commitment to community involvement, inclusion, and a positive workplace culture has earned it multiple accolades, making it a... Show More
Job Requirements
- 5+ years in restaurant management position
- Ability to motivate, lead and manage multiple teams
- Strong communication and organizational skills
- Willingness to travel nationally periodically
- Capability to work in physically demanding environments including standing, walking, lifting up to 50lbs
- Commitment to uphold company grooming, attendance and safety standards
- Ability to analyze reports and metrics for performance coaching
- Experience in staff development and conflict resolution
Job Qualifications
- Bachelor's degree preferred
- 5+ years in restaurant management
- Strong leadership and team motivation skills
- Excellent communication and interpersonal abilities
- Experience in multi-unit restaurant operations
- Proficient in analyzing service metrics and implementing improvements
- Ability to manage employee development and succession planning
- Knowledge of safety standards and compliance
- Customer service excellence and problem-solving skills
Job Duties
- Motivate team through a compelling vision and direction to encompass Love's Core values
- Communicate clear expectations and hold store teams accountable to achieving all brand, performance and behavior standards
- Effectively manage employee development with feedback and training opportunities
- Conduct regular quarterly visits and weekly conference calls for each location
- Provide exceptional customer service and verify Restaurant Managers are doing the same
- Oversee the interior and exterior condition of each restaurant to meet company standards including facility maintenance, merchandising, and marketing
- Review service metrics and reports including SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel to coach for improved customer service standards
- Maintain personal grooming and company uniform standards
- Maintain company attendance standards
- Address employee issues timely and collaborate with District Manager as necessary
- Develop effective succession plans leading to internal promotions
- Recognize and resolve customer complaints efficiently
- Ensure employees follow safety procedures for tools and appliances
- Protect company assets through audits and compliance with cash handling and policies
- Proactively seek personal learning and development opportunities
- Perform other tasks as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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