Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Life insurance
Job Description
BHC is a renowned luxury hospitality company dedicated to providing exemplary guest experiences across all its properties. Known for its commitment to excellence and Forbes Five-Star standards, BHC strives to enrich the lives of its employees, guests, and the community. The company fosters a culture of respect, inclusion, and continuous improvement, making it a leading choice for both hospitality professionals and discerning travelers. With properties that uphold the highest luxury standards, BHC invests significantly in the development and well-being of its workforce, recognizing that talented, well-trained employees are the cornerstone of exceptional service and operational success.
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Job Requirements
- Bachelor's degree in human resources, business administration, or related field
- Minimum 5 years progressive experience in human resources with leadership roles
- Experience in luxury hospitality or related industry preferred
- Proven ability to develop and implement effective training strategies
- Strong knowledge of luxury hospitality standards and employment laws
- Excellent interpersonal and communication skills
- Demonstrated commitment to diversity, equity, and inclusion
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and time management skills
- Ability to lead and guide senior leaders and diverse teams with tact and professionalism
Job Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field
- Master's degree preferred
- 5+ years of progressive experience in human resources with significant leadership roles preferably in luxury hospitality or related industry
- Proven track record of successfully developing and executing organizational success strategies
- Experience in a similar organization with Forbes Five Star rating or similar
- Strong knowledge of industry luxury standards, effective learning strategies, employment laws and regulations
- Exceptional interpersonal and communication skills with the ability to influence and engage at all organizational levels
- Demonstrated experience in fostering diversity, equity, and inclusion initiatives
- Excellent organizational, interpersonal, presentation, and administrative skills
- Strong organizational and time management skills with ability to balance priorities in a fast-paced, cross-functional environment
Job Duties
- Lead the design, redevelopment, and implementation of all new-hire orientation and training programs to create a culture aligned with BHC's mission, vision, values, and strategies
- Assess and identify learning and training areas requiring improvement or expansion and curate training content such as videos, manuals, and digital resources to address issues
- Review guest and employee satisfaction surveys to continuously improve training content and delivery methods
- Ensure all employees receive compliance training related to safety, ethics, and legal requirements
- Oversee and manage fiscal stewardship of the Learning & Development budget by allocating resources effectively to support program enhancements
- Implement diverse training methods such as in-person workshops, e-learning modules, on-the-job training, and stages to target different learning styles and preferences
- Maintain clear communication with Senior Leadership, Department managers, and all Operations teams
- Ensure coordination and facilitation of new hire orientation program to generate a positive first impression and emphasize Forbes-Five-Star guest service
- Encourage career growth and retention by establishing development paths and training plans to leadership, managerial, and executive positions
- Develop performance appraisal systems and continuous feedback mechanisms to track employee progress and provide timely coaching and support
- Establish and foster relationships with universities, training providers, and community programs
- Keep current with hospitality-related emerging trends and best practices and lead development of new offerings, toolkits, publications, or knowledge
- Oversee property level Learning Managers and assist in their career development
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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