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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Flexible spending account
Employee assistance program
Disability insurance
401(k) matching
Vision Insurance
Parental leave
Health Insurance
Paid parental leave
Paid Time Off
Job Description
Shake Shack is a leading hospitality brand known for its commitment to quality food, exceptional guest experiences, and community engagement. Founded by Danny Meyer in New York City’s Madison Square Park originally as a hot dog cart, Shake Shack has grown into a globally recognized restaurant chain that emphasizes giving back to the community while maintaining high standards in both food and hospitality. The company’s culture focuses on inclusiveness, respect for team members, and fostering a positive work environment where everyone can thrive. With a rich history rooted in fine dining and philanthropy, Shake Shack continues to innovate and expand... Show More
Job Requirements
- Minimum 3-5 years of management and leadership experience in a multi-unit management role
- Strong communication skills
- Strong interpersonal and organizational skills
- Solid financial and analytical skills
- Ability to set and achieve realistic objectives and goals
- Knowledge of recruitment, selection, and training principles
- Knowledge of health and safety code compliance
- Bachelor’s Degree preferred
- Willingness to travel 50%
Job Qualifications
- Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment
- Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively
- Possess strong interpersonal and organizational skills
- Solid financial and analytical skills with experience driving sales and profits while developing people
- Sets realistic objectives and goals and implements the necessary steps to achieve them
- Knowledge of principles and procedures for management recruitment, selection, and training
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience
Job Duties
- Builds and leads high performing management teams
- recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results
- Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability
- Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention
- Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations
- Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience
- Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices
- Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty
- Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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