Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Employer paid disability insurance
401k plan with company match
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
Development and growth opportunities
Job Description
Shake Shack is a premier hospitality-driven fast-casual restaurant brand that emphasizes the importance of people, community, and exceptional guest experiences. Founded in New York City's Madison Square Park by Danny Meyer, the Founder and CEO of Union Square Hospitality Group, Shake Shack began as a humble hot dog cart where proceeds were dedicated to park beautification. Since then, it has grown into one of the fastest-growing hospitality brands known for its commitment to high-quality food paired with outstanding hospitality. The brand is deeply rooted in its philosophy to Stand For Something Good, which means prioritizing the well-being of its teams,... Show More
Job Requirements
- Minimum 3-5 years of management and leadership experience in a multi-unit management role
- proven track record of managing multiple priorities in a fast-paced environment
- adept written, verbal, and relational communication skills
- strong interpersonal and organizational skills
- solid financial and analytical skills with experience driving sales and profits
- ability to set realistic objectives and implement necessary steps to achieve them
- knowledge of management recruitment, selection, and training principles
- knowledge of local and state health and safety compliance
- Bachelor’s degree preferred but may be replaced with consistent work and leadership experience
- ability to travel 50% of the time
Job Qualifications
- Minimum 3-5 years of management and leadership experience in a multi-unit management role
- proven track record of managing multiple priorities in a fast-paced environment
- adept written, verbal, and relational communication skills
- strong interpersonal and organizational skills
- solid financial and analytical skills with experience driving sales and profits
- ability to set realistic objectives and implement necessary steps to achieve them
- knowledge of management recruitment, selection, and training principles
- knowledge of local and state health and safety compliance
- Bachelor’s degree preferred but may be replaced with consistent work and leadership experience
- ability to travel 50% of the time
Job Duties
- Builds and leads high performing management teams
- recruits, retains and develops a knowledgeable, passionate talent pool to support company growth while driving an elevated guest experience and accountability to results
- leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success
- drives consistent General Manager collaboration to identify and capture fluctuating business needs and create clear targets for revenue growth and cost control
- empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture
- ensures area is working towards impactful targets around talent development, succession planning, community involvement, and employee retention
- serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction on systems and process implementation
- anticipates guest feedback and actively identifies area trends to drive GM accountability plans and consistent excellent guest experience
- prioritizes compliance and protects the brand by maintaining understanding of risks and driving consistent audit practices
- establishes and maintains community partnerships to enhance brand presence and secure loyalty
- completes regular Shack visits to validate compliance regulations, KPI results, and uphold a safe environment for team members and guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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