Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $145,000.00 - $160,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
vision coverage
401(k) with profit sharing
Paid Time Off
Exclusive property discounts
Training and Career Development
Job Description
Oxford Collection of Hotels is a distinguished and rapidly expanding hospitality company known for its commitment to innovation, teamwork, and personal growth. At the heart of its philosophy lies a deep appreciation for the employees who contribute to its reputation for excellence. Oxford Collection fosters a supportive, inclusive, and dynamic environment where every team member is empowered to excel and grow their careers. With a focus on guest satisfaction and employee development, the company offers a culture that values integrity, professionalism, and providing memorable experiences. The company is dedicated to providing competitive pay, performance-based incentives, comprehensive medical, dental, and vision... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must have valid drivers license and meet company driving standards
- Must have strong computer skills
- Must have excellent organization and time management skills
Job Qualifications
- High school diploma or equivalent
- Two or four year college degree preferred
- At least three progressive experience in a hotel or related hospitality field
- Prior General Manager experience preferred
Job Duties
- Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards
- Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting
- Communicate and investigates all employee and guest safety and other incidents
- Completes monthly and quarterly budget and P&L reviews
- Monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations
- Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth
- Reviews invoice details, collections and reconciliations
- Audits and corrects any discrepancies within the reservation system
- Ensure smooth coordination among departments to deliver a seamless guest experience
- Reviews and completes long and short-term goals of the hotel
- Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership
- Make suggestions for property improvements and capital expenditures
- Conducts weekly management meetings, additionally participate in monthly department meetings
- Continuous communication with home office
- Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages
- Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development
- Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations
- Communicate and investigate any issues with regards to employee relations
- simultaneously communicating to home office
- Oversees the Safety Program and assists with RTW program
- Review schedule and completes payroll to ensure compliance with state and federal labor laws
- Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences
- Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed
- Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more
- Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints
- Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods
- Monitor guest feedback and implement improvements based on reviews and suggestions
- Continuously reviews staff overall training and customer service
- Review and address daily activity logs with pertinent shift information and address as needed with leadership
- Communicate effectively with all hotel staff to ensure smooth delivery of services
- Actively available to support either via phone or on-site in the case of an emergency and assists in hotel operations during extenuating circumstances
- Adhere to attendance policies and maintain regular availability for scheduled shifts
- May participate in the hotel drivers program
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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