Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
vision coverage
401(k) with profit sharing
Paid Time Off
Exclusive employee discounts
Ongoing training and career development
Job Description
Oxford Collection of Hotels is a distinguished and rapidly expanding hospitality company that specializes in providing exceptional lodging experiences through its prestigious portfolio of Four-Diamond luxury and boutique-style hotels. Known for its commitment to innovation, teamwork, and personal growth, the Oxford Collection prides itself on cultivating careers, not just jobs, for its employees. The company values its workforce as the cornerstone of its success and fosters an inclusive, supportive, and dynamic workplace where every team member is empowered to excel and deliver remarkable guest service. With a culture that prioritizes both employee development and customer satisfaction, Oxford Collection is dedicated... Show More
Job Requirements
- Food handler's license and liquor server permits as required by state law (or ability to obtain)
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evening, weekends and holidays
- Reliable and consistent attendance
- Ability to lift 50 pounds occasionally
- Ability to perform bending, squatting, crawling, kneeling, pushing, pulling, and walking on uneven surfaces
- Ability to walk outside in various weather conditions (rain, wind, snow, heat)
- Ability to climb stairs both inside and outside
Job Qualifications
- High school diploma or GED preferred
- 2+ years of supervisory experience preferred
- Hospitality or hotel work experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle guest concerns professionally and discreetly
- Proficiency with hotel reservation systems
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Commitment to delivering exceptional guest service
- Knowledge of four-diamond service standards
Job Duties
- Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process
- Provide detailed information about the hotel, its amenities, and expert-level local recommendations
- Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times
- Offer upgrades, amenities, and special services to enhance guest experiences, anticipating guest needs, delivering personalized, luxury-level service
- Coordinate with bell staff and valet for transportation needs, luggage assistance and special requests
- Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery and service gestures consistent with Forbes service standards
- Maintain knowledge of VIP guests, repeat visitors, and special accommodations
- Ensure seamless coordination with housekeeping, valet, bell staff, and food & beverage teams for guest requests
- Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction
- Perform all tasks in compliance with federal, state, local requirements and Oxford Collection of hotels safety standards and security procedures
- Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests
- Report any maintenance issues to the supervisor or General Manager
- Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system
- Assist in implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members
- Review billing disputes and adjustments, ensuring accuracy and guest satisfaction
- Maintain thorough knowledge of hotel promotions, special events, and seasonal offerings
- Serve as a role model for front desk agents and other employees, leading by example, ensuring all guest interactions reflect Four-Diamond service standards
- Monitor and contribute to upselling efforts, enhancing revenue through upgrades and amenities
- Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
- Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
- Assist in the supervision and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communication
- Review time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner
- Obtain sales leads for the sales department and support other hotel functions
- Proactively present solutions to the management team for resolving problems and conflicts
- Attend daily and weekly staff meetings in the manager's absence
- Work with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
- Adhere to attendance policies and maintain regular availability for scheduled shifts
- Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests
- May participate in the drivers program or other hotel-related duties as assigned
- Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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