Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,500.00 - $88,700.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Travel reimbursement
Employee support programs
Job Description
South Western Communications (SWC) is a reputable and trusted provider of communication, physical security, and life safety solutions. The company serves a diverse clientele including healthcare, education, detention, and commercial sectors, delivering tailored integrated solutions designed to meet the unique needs of its customers. SWC employs a consultative approach, conducting in-depth needs analyses to ensure that every solution aligns perfectly with the mission-critical requirements of its clients. The company's commitment to quality is demonstrated by its selection of best-in-class products, which are combined into customized, integrated systems to optimize performance and reliability. SWC places a strong emphasis on customer satisfaction... Show More
Job Requirements
- BS or AS degree in business administration, education, or nursing
- prior process improvement training such as Lean-Sigma
- experience with clinical information systems and clinical informatics
- strong client-facing communication skills
- advanced troubleshooting and multi-tasking skills
- ability to present and disseminate technical information effectively
- capacity for independent and organized learning
- ability to continuously acquire new technology knowledge
- proficient with Microsoft Suite software
- ability to travel frequently to customer sites and occasionally overnight within specified states
- able to stand, walk, climb, and lift up to fifty pounds
- comfortable with moderate noise and seasonal outdoor conditions
Job Qualifications
- BS or AS degree in business administration, education, or nursing
- prior process improvement training (e.g., Lean-Sigma)
- clinical information systems experience
- clinical informatics knowledge
- nursing background
- education and training experience
- strong client-facing and communication skills
- advanced troubleshooting abilities
- excellent multi-tasking and time management skills
- ability to present technical information effectively to diverse groups
- capacity to learn in both classroom and individual settings
- continuous technical curiosity
- comprehensive knowledge of management methods and Microsoft Suite software
Job Duties
- Train customers (end users and administrators) on using all SWC systems installed at the customer location
- coordinate training with customers including on-site, virtual, and digital experiences
- test system functionality against documented requirements before training
- work closely with sales to assess customer needs and expectations for training and implementation support
- collaborate with project managers, analysts, and technicians to ensure correct system operation through thorough testing
- take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary
- ensure customers understand how to obtain service and support post-implementation
- present a positive attitude and self-assured image on behalf of SWC
- perform all other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: