Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team events
Job Description
The Detroit Foundation Hotel, managed by Aparium Hospitality Group, is a unique and culturally rich independent hotel located in the historic Detroit Fire Department Headquarters. This 100-room boutique hotel plays a pivotal role in the ongoing renaissance of Detroit, blending historic significance with contemporary comforts to create an authentic Motor City experience. Aparium Hospitality Group, founded in 2011, is renowned for its ability to combine the operational excellence of large hospitality companies with the charm and character of boutique hotels in smaller, vibrant markets. Their commitment to creating hospitality experiences fueled by the poetics of their surroundings is evident in... Show More
Job Requirements
- Good reading, writing and oral proficiency in the English language
- Must have a high school education or equivalent experience
- Minimum of 2 years of food and beverage experience
- Able to work well unsupervised
- Able to work alone without direct supervision
- Demonstrate high degree of drive and determination
- Constantly recommend service and product improvement to better the operation
- Keep the work area clean and tidy at all times
- Attend all required meetings
- Follow proper payroll and uniform procedures
- Properly handle and report associate and guest accidents
- Maintain complete knowledge of and comply with all hotel and departmental policies, service procedures, and standards
- Assist with responsibilities and duties in other departments and as assigned by management
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Partake in a positive work ethic and surrounding environment
Job Qualifications
- Good reading, writing and oral proficiency in the English language
- Must have a high school education or equivalent experience
- Minimum of 2 years of food and beverage experience
- Able to work well unsupervised
- Able to work alone without direct supervision
- Demonstrate high degree of drive and determination
- Constantly recommend service and product improvement to better the operation
- Keep the work area clean and tidy at all times
- Attend all required meetings
- Follow proper payroll and uniform procedures
- Properly handle and report associate and guest accidents
- Maintain complete knowledge of and comply with all hotel and departmental policies, service procedures, and standards
- Assist with responsibilities and duties in other departments and as assigned by management
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Partake in a positive work ethic and surrounding environment
Job Duties
- Deliver exceptional service consistently
- Follow service guidelines
- Clean, set and re-set tables continuously, assuming responsibility for station, tables, and side duties
- Be able to thoroughly explain menu items and make recommendations
- Serve water, bread and coffee
- Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times
- Perform set up duties as requested to include side stations, storage areas and food staging area
- Fold napkins for meal period to maintain an adequate supply
- Help in all other food and beverage departments when needed
- Answer telephone promptly and properly being polite, courteous, and friendly
- Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
- Anticipate and service of guest’s needs
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Be familiar with the menus, including preparation, ingredients, and description
- Be familiar with the wine list and in wine and beverage service including stemware used
- Complete opening and closing side work as assigned and have all tables set according to standard
- Present menus and explanations for all menu items as well as specials of the day
- Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings
- Carry trays, bus, and reset tables with linen, china, glass, and silver
- Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
- Recognize and address potential intoxicated, disruptive, or undesirable guests
- Stock linen, china, silver, and glassware for service
- Ensure all silver equipment is in good condition and polished
- Install buffets and brunch tables as well as set-up of food items and displays
- Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
- Work closely and communicate with the kitchen associates
- Assist in table side service
- Serve any dishes to guests while explaining the contents and preparation
- Properly clear and crumb tables according
- Offer coffee or tea and serve any requested
- Breakdown any buffets, displays or side stations when needed
- Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
- Recognize regular guests and to greet them by their name
- Make the guest feel comfortable and at ease in his/her room (Room Service)
- Keep accurate control of guest checks, credit vouchers, currency and posting procedures
- Record all guest charges, gratuities, and cash transactions accurately
- Set up orders on trays and tables and transport them to guest floors and rooms
- Remove trays and tables from guest rooms and corridors
- Handle “Do Not Disturb” rooms (i.e. guest does not answer, or the wrong items were delivered or items that were forgotten)
- Conduct oneself in a professional manner at all times to reflect the hotel high standards
- Maintain a good working relationship with other associates
- Respond properly in any hotel emergency or safety situation
- Move chairs and tables
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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