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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid sick leave
Job Description
InterSolutions is a leading property management company specializing in providing exceptional living experiences at various apartment communities. With a strong commitment to resident satisfaction and community enhancement, InterSolutions prides itself on fostering welcoming and well-managed residential environments. The company is renowned for its dedication to professional growth, offering comprehensive career coaching and professional development opportunities to its employees. InterSolutions supports its team members with Fair Housing certification and encourages a service-oriented approach that enhances the quality of life for all residents. The company operates in several locations and continually strives to attract enthusiastic, detail-oriented professionals who are passionate about building... Show More
Job Requirements
- Previous customer service experience
- strong phone etiquette and excellent communication, organization, and management skills
- highly detail-oriented and responsible
- excellent follow-up and follow-through skills
- self-motivated with the ability to work independently with minimal supervision
- skilled in handling difficult situations and enforcing guidelines diplomatically
- proficiency in Microsoft Word, Outlook, Excel, and data entry
- ability to stand for 70 percent of the time and lift packages up to 20 lbs
- ability to work weekends as required
Job Qualifications
- Previous customer service experience
- strong phone etiquette
- excellent communication skills
- organizational and management skills
- proficiency in Microsoft Word, Outlook, Excel, and data entry
- ability to stand for extended periods
- ability to lift packages up to 20 lbs
- ability to work weekends as required
Job Duties
- Create a friendly and welcoming environment for residents and guests
- oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors
- provide first-line support for resident requests, concerns, and service inquiries
- follow up on completed service requests to ensure resident satisfaction
- respond to emergency situations by following proper protocols and contacting the appropriate services
- monitor and maintain common areas, ensuring cleanliness and organization
- handle difficult situations and enforce guidelines diplomatically
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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