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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.50 - $18.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Employee assistance program
Paid Time Off
Opportunities for advancement
Vision Insurance
Gym membership
Job Description
Answering Service Care (ASC) is a well-established, third-generation family business with over 50 years of experience in providing professional live answering services to businesses nationwide. Serving more than 4,000 clients spanning various industries such as law firms, medical offices, contractors, franchises, and insurance agencies, ASC has built a legacy of excellence rooted in a people-first culture. This culture prioritizes long-term relationships with both clients and employees, some of whom have been with the company for over two decades. With nearly 200 employees working across three offices located in New Jersey, North Carolina, and Florida, ASC is recognized for training skilled... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to work in person at the Margate, Florida location
- Availability to participate in shift work including potential evenings and weekends
- Strong proficiency in English communication
- Basic computer proficiency
- Ability to handle multiple tasks efficiently
- Reliable attendance and punctuality
Job Qualifications
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Job Duties
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Live chat, SMS, and email support
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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