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Answering Service Care - Operator (Walk-In Interviews Welcome)
Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Day Shifts
Benefits
Dental Insurance
Health Insurance
Employee assistance program
Paid Time Off
Opportunities for advancement
Vision Insurance
Gym membership
Job Description
Answering Service Care (ASC) is a distinguished live answering service provider with a legacy of over 50 years, serving more than 4,000 businesses nationwide. As a third-generation family-owned enterprise, ASC prides itself on a people-first culture that nurtures long-term relationships with both clients and employees. With nearly 200 employees spread across offices in New Jersey, North Carolina, and Florida, ASC delivers professional, reliable, and industry-specific customer service solutions spanning diverse sectors. These sectors include legal, medical, real estate, contractors, franchises, insurance agencies, finance, technology, and many more. The company specializes in warm, professional call handling, lead intakes, appointment scheduling, call... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or call center environments preferred
- Excellent communication skills
- Ability to handle multiple communication channels
- Ability to work Monday through Friday from 10:00 AM to 5:00 PM
- Must be able to work on-site in Margate, Florida
- Dependable and motivated with a professional demeanor
Job Qualifications
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Job Duties
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Live chat, SMS, and email support
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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