Ancillary Receptionist - Physical/Occupational Therapy
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.10 - $22.70
Work Schedule
Standard Hours
Flexible
Benefits
comprehensive medical
Dental
And Vision benefits
Mental health benefit
Employer provided life insurance
Employer provided disability insurance
Tuition Reimbursement
401(k) match
paid Volunteer Time Off
Parental leave
Job Description
The hiring establishment for this position is a prominent healthcare facility located in Joliet, known for providing comprehensive medical services to the community. As a full-time healthcare provider committed to excellence, this organization prioritizes patient care, community engagement, and fostering a supportive and inclusive work environment. They are dedicated to offering quality healthcare while maintaining a strong commitment to employee development and satisfaction. The institution provides valuable resources and benefits to support the well-being of its staff members, emphasizing a culture of care not only for patients but also for its employees.
This position is for an Ancillary Recepti... Show More
This position is for an Ancillary Recepti... Show More
Job Requirements
- High school diploma or GED
- one year experience in customer service, preferably in a medical office
- basic knowledge of medical terminology
- typing skills with a minimum of 30 wpm preferred
- ability to provide excellent customer service
- strong organizational skills
- strong verbal communication skills
- ability to multitask efficiently
- adaptability to changing work environments
- teamwork skills
- computer proficiency including EPIC and Microsoft applications
Job Qualifications
- One year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- able to type a minimum of 30 wpm strongly preferred
- high school diploma or GED
- capable of providing excellent service to customers with a friendly and approachable demeanor
- able to provide order and structure to daily processes and work environment
- capable of clear and succinct verbal communication with diverse individuals
- able to properly perform multiple duties at once while maintaining attention to detail
- able to be flexible and comfortable in adjusting to changing activities
- works effectively with others to accomplish goals and offers assistance when needed
- ability to learn and become proficient in EPIC software and basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- answers general questions about the facility such as location, restrooms, elevators, hours of operation
- ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
- conveys information to patients and/or visitors as directed
- assists or calls for assistance with patients with ambulatory difficulties
- obtains registration information from patients for input into EPIC
- verifies and/or updates demographic and health plan information
- checks patients in and out of clinic
- provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, and clinic policies, and collects all required forms and signatures
- schedules appointments into EPIC according to practice protocol
- conveys schedule changes to appropriate staff
- reviews next day’s schedules and prints physician schedules in advance of visits as directed
- assists patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- pulls patient charts, files information correctly into patient charts, and maintains filing system
- prepares charts to clinic and/or practice specifications
- collects copays, cash, check, or credit card payments ensuring patients receive receipts
- posts all payments in EPIC
- balances daily cash and collections
- ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
- identifies problematic accounts and refers them to the financial counselor or Customer Service Department
- answers multiple phone lines, screens calls, takes accurate and detailed messages, and directs calls to appropriate support staff
- understands limits of responsibility by not providing medical advice to patients
- performs all other duties/responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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